Xbox Series X issues launching game?

[brandon27]

I played fine yesterday. This morning I went to launch the game and it got stuck at the "press any button to enter screen". No matter what button I pressed, nothing happened. I could press the guide button to take me back to the dash and my controller was working just fine. I deleted my profile data and game itself. Reinstalled. Everything worked fine again.

This evening I go to play... SAME ISSUE. Can't get past the "press any button to enter" screen. It launches the demo game eventually. I can press start to interrupt the game. Game then goes to the main menu and is unresponsive again. The main menu tile says it can't connect to the servers either.

Anyone else having this issue? Anyone have any solutions?

I've had about enough of this nonsense. It's on gamepass. I pre-ordered before that news broke, but I kept the preorder for the early access and I figured it will eventually leave gamepass anyways yet here I am unable to play.

[Instant C1a55ic]

Re: Xbox Series X issues launching game?

I would uninstall, and reinstall the game.

Sent from my SM-F916U using Operation Sports mobile app

[brandon27]

Re: Xbox Series X issues launching game?

I would uninstall, and reinstall the game.

Sent from my SM-F916U using Operation Sports mobile app

Thanks for the reply. I did that already once today when it happened the first time this morning. Surprised to see it happened again. Strangely enough it's started working again without me deleting data or the game itself. Frustrating to say the least.

[cvantu]

Re: Xbox Series X issues launching game?

This is a problem with the Xbox OS, and it drives me nuts when it happens. I know you said you reinstalled the game, but try a hard reset first, even a few times. Never uninstall. You hold the power button on the console until it completely shuts down. That typically resolves the problem, but sometimes you'll just find that the problem resolves itself because the hamsters at Microsoft started to run their wheels again.

[bukktown]

Re: Xbox Series X issues launching game?

Did you try quitting the app from the Home screen? So the next time you run it then it will do a clean start

[brandon27]

Re: Xbox Series X issues launching game?

Did you try quitting the app from the Home screen? So the next time you run it then it will do a clean start

I tried that. As well as a hard reset as someone mentioned above. Nothing helped. Later in the evening it seemed to resolve itself. This morning it was fine too. Its strange.

[Instant C1a55ic]

Re: Xbox Series X issues launching game?

I tried that. As well as a hard reset as someone mentioned above. Nothing helped. Later in the evening it seemed to resolve itself. This morning it was fine too. Its strange.

Glad it worked out. Also, make sure your network nat type is open. If it does its license check, and it can't determine if your game is genuine, it can cause issues.

Sent from my SM-F916U using Operation Sports mobile app

[brandon27]

Re: Xbox Series X issues launching game?

Glad it worked out. Also, make sure your network nat type is open. If it does its license check, and it can't determine if your game is genuine, it can cause issues.

Sent from my SM-F916U using Operation Sports mobile app

And here I am again today unable to play/launch the game. No response to support from SDS on their forums, or direct contact reporting a bug. Their official forums show I'm not the only one with the issue either. I'm left with putting in my request for a refund I guess. They don't care about their customers, then I don't care about their product. I guess it's the only choice I have.



NAT type isn't an issue for me. It's open. Tonight I've done everything short of reinstalling it. I'm just tired of this nonsense. It's like there's an issue between their servers and MS/Xbox. The error message that always seems to come up is the controller for the active profile isn't signed in. Yet it is. Signing out and signing back in does nothing to solve the problem either. It's pretty clear to me the problem is on their end.