My reply to 2K Support, hope many others who were screwed over by server problems after buying the Lebron anniversary edition can relate.
Another reminder!
It is amazing how 2K trips all over itself to accommodate somebody pulling out a credit card to purchase VC, and yet when 2K’s faulty servers cause a customer to lose his VC, 2K is completely silent and unresponsive.
2 days of asking for a reply and no luck whatsoever. So here we go!
Daily reminder to refund my 91,946 VC that was lost after “Failed Transaction” on September 7th, 2018 due to over-flooded servers.
I will recap how server connection problems led to wiping out 91,946 of my VC:
I bought the LeBron $99.99 anniversary edition.
My VC, which includes the VC I earned in Prelude demo and the 100,000 VC that came with the anniversary edition of the game, was 102,221.
I tried to invest VC into my MyCareer file on September 7, 2018, and was met with multiple messages stating "Transaction Failed." Multiple of them. Because your servers were over-flooded as a result of multiple people logging onto the game at the same time.
At this time I checked my VC. It was still 102,221, meaning that my VC was safe.
A couple hours later, I restart 2K19 and lo and behold, my 102,221 VC dropped down to a measly 10,275 VC.
What happened to the 91,946 VC difference? It evaporated into thin air. It is now gone, as a result of "Transaction Failed."
Please refund my 91,946 VC difference.
I bought the $100 game for the 100,000 VC and the 4 days of playing early, and that 100,000 VC evaporated, leaving me with 10,275.
Not because of anything wrong that I did, but because despite your game saying "Transaction failed," it stole 91,946 VC from me.
I have not touched the game since so that you can know I am not trying to swindle you by showing that my VC total is staying at 10,275.
Another reminder!
It is amazing how 2K trips all over itself to accommodate somebody pulling out a credit card to purchase VC, and yet when 2K’s faulty servers cause a customer to lose his VC, 2K is completely silent and unresponsive.
2 days of asking for a reply and no luck whatsoever. So here we go!
Daily reminder to refund my 91,946 VC that was lost after “Failed Transaction” on September 7th, 2018 due to over-flooded servers.
I will recap how server connection problems led to wiping out 91,946 of my VC:
I bought the LeBron $99.99 anniversary edition.
My VC, which includes the VC I earned in Prelude demo and the 100,000 VC that came with the anniversary edition of the game, was 102,221.
I tried to invest VC into my MyCareer file on September 7, 2018, and was met with multiple messages stating "Transaction Failed." Multiple of them. Because your servers were over-flooded as a result of multiple people logging onto the game at the same time.
At this time I checked my VC. It was still 102,221, meaning that my VC was safe.
A couple hours later, I restart 2K19 and lo and behold, my 102,221 VC dropped down to a measly 10,275 VC.
What happened to the 91,946 VC difference? It evaporated into thin air. It is now gone, as a result of "Transaction Failed."
Please refund my 91,946 VC difference.
I bought the $100 game for the 100,000 VC and the 4 days of playing early, and that 100,000 VC evaporated, leaving me with 10,275.
Not because of anything wrong that I did, but because despite your game saying "Transaction failed," it stole 91,946 VC from me.
I have not touched the game since so that you can know I am not trying to swindle you by showing that my VC total is staying at 10,275.
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