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Red screen on face scan for The One

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  • #1
    DTHEGAWD
    Rookie
    • Jun 2015
    • 135

    Red screen on face scan for The One


    I just copped Live for $4.99. After waiting to install I tried to scan my face but I couldn't. All I see is a red screen and the app can't access my camera even though I gave permission. I have an iPhone 8 with the latest iOS. I have installed and reinstalled the app several times now.

  • #2
    FerdBrown
    MVP
    • Oct 2016
    • 1200

    Re: Red screen on face scan for The One


    Re: Red screen on face scan for The One

    Redo it and ensure ample light up front. I did mine outdoors.

    Comment

    • #3
      DTHEGAWD
      Rookie
      • Jun 2015
      • 135

      Re: Red screen on face scan for The One


      Re: Red screen on face scan for The One

      I literally bought the game to play this mode

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      • #4
        DTHEGAWD
        Rookie
        • Jun 2015
        • 135

        Re: Red screen on face scan for The One


        Re: Red screen on face scan for The One

        Originally posted by FerdBrown
        Redo it and ensure ample light up front. I did mine outdoors.
        My camera isn't showing up at all so it can't be a lighting issue

        I see threads on EA boards about this as well with no resolution
        https://answers.ea.com/t5/Technical-...n/td-p/6612065
        https://answers.ea.com/t5/NBA-Live-1...y/td-p/6441968

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        • #5
          DTHEGAWD
          Rookie
          • Jun 2015
          • 135

          Re: Red screen on face scan for The One


          Re: Red screen on face scan for The One

          Had to do the scan on my bros iPhone 7. For some reason the 8 is not compatible with the face scan.

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          • #6
            Vazione
            Rookie
            • Aug 2016
            • 251

            Re: Red screen on face scan for The One


            Re: Red screen on face scan for The One

            8, 8 Plus and X don't work with the app.

            Comment

            • #7
              TecmoZack
              Armchair GM
              • Jan 2010
              • 1276

              Re: Red screen on face scan for The One


              Red screen on face scan for The One

              Same thing for me. My 8 plus did not work. I used my wife’s 7. Worked perfectly.


              Sent from my iPhone using Operation Sports
              Dallas Sports!

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              • #8
                tedus
                Rookie
                • Aug 2003
                • 219

                Re: Red screen on face scan for The One


                Re: Red screen on face scan for The One

                This app was updated!
                Now, My Iphone X worked!!
                Follow me on twitter @jellychen23

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                • #9
                  FerdBrown
                  MVP
                  • Oct 2016
                  • 1200

                  Re: Red screen on face scan for The One


                  Re: Red screen on face scan for The One

                  Yup. Updated.

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