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GameRosters Customer Service: Welcome to *********. How can I help you?
Tyler: I was wondering when your rosters will be up for download?
GameRosters Customer Service: They are up right now.
Tyler: How do I get them? Most people just put up their GamerTag and then everyone can download them.
GameRosters Customer Service: Do they.
Tyler: What? How is that an answer to my question?
GameRosters Customer Service: You buy them from s.
GameRosters Customer Service: us*.
GameRosters Customer Service: We e-mail you the info you need to download them.
Tyler: Oh, so there's a charge then? What makes your product different then some of the free versions I've seen?
GameRosters Customer Service: More accurate.
Tyler: Can you provide an example of that? I know there's a huge community of people online that do the rosters too for free. I just want to know that my money is being spent on the best so any examples you could provide would be great.
GameRosters Customer Service: Less errors, more in-depth editing.
Tyler: As a customer though, how can I judge that without even looking at the rosters before hand? I think you can understand that...I wouldn't buy something without knowing exactly what I'm getting...
GameRosters Customer Service: You're getting a better roster.
Tyler: I don't think you understand what I'm trying to say...How do I know I'm getting a better roster if I can't see the roster to judge the quality before I purchase? It's like buying a used car without taking it for a test drive or getting a CarFax report...
GameRosters Customer Service: How do you know you're getting the best house if you can't live in it before you purchase it?
GameRosters Customer Service: You can't see our roster.
Tyler: So you're basically saying that I just have to take your word for it. What kind of business runs that way? Seems ridiculous.
Tyler: What other information can you tell me about these rosters before/if I decide to purchase?
GameRosters Customer Service: What kind of business gives things away for free?
GameRosters Customer Service: Seems ridiculous.
Tyler: For a customer service rep. you aren't very friendly.
Tyler: All I'm trying to do is justify the expense and you're making me want to purchase elsewhere based off your lack of educated responses. I sure hope this isn't the norm.
GameRosters Customer Service: It's not.
GameRosters Customer Service: Just for you it is.
Tyler: Why is that?
GameRosters Customer Service: I could care less if you purchase or not.
GameRosters Customer Service: That's why.
Tyler: How is it you have a job in customer service when you don't care about serving the customer?
Tyler: Can I please have the contact information for your direct supervisor?
GameRosters Customer Service: Yes - My supervisor is Brian Kaldenberg
GameRosters Customer Service: **********@**********
Tyler: And what is your name?
GameRosters Customer Service: <Edited Out Phone Number.>
GameRosters Customer Service: That's for me to know and you to find out.
Tyler: I don't understand why you're being so disrespectful...
GameRosters Customer Service: We don't like you.
Tyler: And why is that? I'm just a prospective customer looking for information...
GameRosters Customer Service: Not liked.
Tyler: This is ridiculous. I'll be e-mailing your supervisor with a transcript of this conversation.
Tyler: Actually you know what...is your supervisor available right now?
GameRosters Customer Service: No
GameRosters Customer Service: He'll be in tomorrow.
GameRosters Customer Service: I'll show him our transcript.
Tyler: When is he going to be available?
GameRosters Customer Service: He'll be here at 7:30 am
Tyler: No offense, but after your interaction with me I find it hard to believe your going to show him this. I'll be composing an e-mail to him with the transcript.
Tyler: Thank you. I'll be reaching out to him then.
GameRosters Customer Service: Thank you for visiting. Have a nice day.
Tyler: Thank you and I hope to hear from your boss as soon as possible.
GameRosters Customer Service:
Tyler: This is unbelievably condescending.