MYGM Level Reset

[yeaokb]

anyone else MYGM level got reset? My did I have 0 coaching level can't edit my lineup how lame... I also got the LVL 35 MYGM trophy so is 2K telling me I have to spend all my VCs again for LVL 100??

[CodySheps]

Re: MYGM Level Reset

I haven't checked to see if MyGM was reset, but MyPlayer's appearance was reset (but not his attributes.) Just open a support ticket.

[doctorhay53]

Re: MYGM Level Reset

I had only upgraded most of my scouting in mygm and mine was NOT reset. But I do think you should put in a support ticket.

[RangersCruz]

Re: MYGM Level Reset

Ye im sure as hell not giving 500 vc for it

[yeaokb]

Re: MYGM Level Reset

2k support is trash... Im still waiting for a response since dec 11 as seen below


Jon B <time data-datetime="calendar" datetime="2013-12-12T04:52:19Z" title="2013-12-12T04:52:19Z">December 11, 2013 23:52</time> Hello Yeaoknba,
We deeply apologize for any inconvenience this has caused you. Your case has been escalated to our Tier 2 Support. Please note, cases are addressed in the order to which they are received. We appreciate your patience.
Regards,
Jonathan

[doctorhay53]

Re: MYGM Level Reset

2k support is trash... Im still waiting for a response since dec 11 as seen below


Jon B <time data-datetime="calendar" datetime="2013-12-12T04:52:19Z" title="2013-12-12T04:52:19Z">December 11, 2013 23:52</time> Hello Yeaoknba,
We deeply apologize for any inconvenience this has caused you. Your case has been escalated to our Tier 2 Support. Please note, cases are addressed in the order to which they are received. We appreciate your patience.
Regards,
Jonathan

My ticket was just never updated and a fix for the bug I was stuck at was in the patch.

It usually takes them over a week to respond, and no matter how detailed your initial question is, they will ask you for a general template set of information. Then after you give them that, it will probably be over a week before they get back to you again.

They clearly just don't have enough people working in support. Not spending enough money on servers + insufficient support + online requirement to play most game modes = disaster waiting to happen.

[RangersCruz]

Re: MYGM Level Reset

My ticket was just never updated and a fix for the bug I was stuck at was in the patch.

It usually takes them over a week to respond, and no matter how detailed your initial question is, they will ask you for a general template set of information. Then after you give them that, it will probably be over a week before they get back to you again.

They clearly just don't have enough people working in support. Not spending enough money on servers + insufficient support + online requirement to play most game modes = disaster waiting to happen.

A week? mines been in since nov 16th

[LorenzoDC]

Re: MYGM Level Reset

My ticket was just never updated and a fix for the bug I was stuck at was in the patch.

It usually takes them over a week to respond, and no matter how detailed your initial question is, they will ask you for a general template set of information. Then after you give them that, it will probably be over a week before they get back to you again.

They clearly just don't have enough people working in support. Not spending enough money on servers + insufficient support + online requirement to play most game modes = disaster waiting to happen.

It's just a reflection of business priorities. Putting money into serving customers, whose money they already have, is not a priority.

[Heisenberg_]

Re: MYGM Level Reset

I wasn't able to play since last friday. Now I can but my MyGM level is 0, this is unacceptable.

[CodySheps]

Re: MYGM Level Reset

Checked MyGM; I was not reset. It seemed like it at one point, but I think that was because of a server issue. If you have a MyGM saved already, try opening it and seeing if that GM was put back to 0, or if it's only when you start a brand new MyGM.

I'm not saying their support is great, but tweeting them your ticket number certainly helps.

[Khimera]

Re: MYGM Level Reset

Mine got reset too. I sent a support ticket so we'll see what happens.

[yeaokb]

Re: MYGM Level Reset

have they address this issue yet?

[yeaokb]

Re: MYGM Level Reset

This is what I got from there awesome support

Jeremy M <time data-datetime="calendar" datetime="2014-01-04T17:31:30Z" title="2014-01-04T17:31:30Z">Today at 12:31</time> Hello Yeaoknba,
Thank you for contacting 2K Sports. We are sorry that you are experiencing issues with NBA2K14.
If on PS4, we'd suggest the following steps from Sony:

https://support.us.playstation.com/app/answers/detail/a_id/5044

From this guide, what we'd suggest is the "Rebuild Database" option. Note: The Initializing option does state that it will wipe your date. When booting into Safe Mode, please make sure not to choose this option.
If this does not help, a few questions answered will be able to further assist us:
- Please try changing your equipment, especially that which changes stats. Are there any changes when and swapping out certain pieces of gear?
- What was the last action taken when last playing without issue.
- What process did you follow when turning off your console after this previous gaming session?
- Are you using a previous account from a PS3, or a newly created account?
- Did you move around any of your save files? For instance, copying a MyCareer file to a different slot?
Also please provide us more information about your account

• PSNid:
• Email Address Attached to your MyPlayer Account:

With this information, we will be best equipped for our ongoing investigation.
Best Regards,
Jeremy

[Tashan]

Re: MYGM Level Reset

did rebuilding the database actually work, though?

[Epheles]

Re: MYGM Level Reset

Didn't work, all MyGM upgrades, about 20K in VC, still missing, still no responses from 2K. I can't even access the support ticket on the site it says it's gone I guess I have to do another one lmao.

Why isn't there a lawsuit out already? If you pay for VC they have to deliver it to you right. This is ridiculous, I can't even edit my damn rotation anymore