BBB Complaints

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  • Crookid
    Pro
    • Dec 2013
    • 885

    #1

    BBB Complaints

    After having my 95 overall unplayable for two weeks now, a ticket response with questions I already answered in the original ticket and the lack of response from 2K regardless of how many tweets I send; I was forced to file a BBB complaint.

    While I was doing so, I noticed they have 68 complaints filed and 68 complaints resolved. I read a few and it seems a those who filed an official complaint have had their VC and/or files restored.

    I encourage those who have diligently tried to get a response from 2K about unplayable files to file a complaint with the BBB.

    Here is the link and good luck:
    http://www.bbb.org/greater-san-franc...vato-ca-146378

    After a few days, my complaint was officially reviewed by BBB, deemed legitimate and sent to 2K. I will report here with their response and/or success.
    Check out my gaming channel YouTube.com/OffTheBrinkTV for Tips, Tricks, Tutorials, Walkthroughs and Let's Play videos!
  • RumbleCard
    MVP
    • Aug 2007
    • 1230

    #2
    Re: BBB Complaints

    Is that regional or total?

    Regardless, the fact that they can resolve 68 out of 68 cases but can't bother giving you the time of day unless you take it to the BBB, wasting your time and energy, is a slap in the face to their buyers.
    PS4 - CoastalRyan

    The Golf Club Published Courses
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    • Crookid
      Pro
      • Dec 2013
      • 885

      #3
      Re: BBB Complaints

      Originally posted by RumbleCard
      Is that regional or total?

      Regardless, the fact that they can resolve 68 out of 68 cases but can't bother giving you the time of day unless you take it to the BBB, wasting your time and energy, is a slap in the face to their buyers.
      I agree 100%. I am stern but professional on Twitter and they blatantly ignore me. After replying telling me to open a ticket, I get a lackluster response to it and suddenly my tweets and tickets are ignored.

      I work in the financial industry and had to pass multiple licensing and law examinations. One thing I learned about service is that WRITTEN COMPLAINTS, even if it is on a damn postit, makes it official and companies want to avoid them at all costs. Tickets are nothing more than support requests but when you file an official complaint, companies are forced to oblige or receive unresolved strikes to their company.

      As a consumer you have rights and a companies refusal to respond to complaints or honor their side of retail regulations is a big no no.

      I'm not sure if it is regional or not. But MONSY of the complaints are about 2K14.
      Check out my gaming channel YouTube.com/OffTheBrinkTV for Tips, Tricks, Tutorials, Walkthroughs and Let's Play videos!

      Comment

      • LegendarySJ
        Rookie
        • Sep 2012
        • 15

        #4
        Re: BBB Complaints

        I actually submitted a claim a couple of days ago after reading about users who had been doing so. I took a look, the same as you did and noticed they have actually been addressing issues submitted in this way, which seem to be the ONLY way to get through to them. My claim was just submitted to 2K via BBB and is awaiting a response from them. I've been unable to play my existing MyCareer or MyGM saves for at least 3 weeks now, and am also not able to create new ones. I've had minimal response from 2K through support tickets, most of which has been canned response, and even more annoying is that the company itself has not really acknowledged the problem. I submitted a claim saying that the product was defective and requesting a refund for the amount of the game, plus the small amount of VC I purchased. It's not really about the money, it's more about sending a message to 2K that they really need to step their game up and improve their service/product if they want to keep their customers.

        We'll see what happens...

        Comment

        • Crookid
          Pro
          • Dec 2013
          • 885

          #5
          Re: BBB Complaints

          Originally posted by LegendarySJ
          I actually submitted a claim a couple of days ago after reading about users who had been doing so. I took a look, the same as you did and noticed they have actually been addressing issues submitted in this way, which seem to be the ONLY way to get through to them. My claim was just submitted to 2K via BBB and is awaiting a response from them. I've been unable to play my existing MyCareer or MyGM saves for at least 3 weeks now, and am also not able to create new ones. I've had minimal response from 2K through support tickets, most of which has been canned response, and even more annoying is that the company itself has not really acknowledged the problem. I submitted a claim saying that the product was defective and requesting a refund for the amount of the game, plus the small amount of VC I purchased. It's not really about the money, it's more about sending a message to 2K that they really need to step their game up and improve their service/product if they want to keep their customers.

          We'll see what happens...
          I hope it works out for you man.

          Personally, I don't even want a refund for the game. I already created a new profile so I can actually play a new My Career. I just want to be refunded for the VC I earned. I earned, not paid, over 180,000 VC through playing. Plus I think I bought around 15k VC. I had a 95 overall with the sickest dunk packages and all signature skills maxed out.

          I can't get back the time I spent so that's why I want that VC.
          Check out my gaming channel YouTube.com/OffTheBrinkTV for Tips, Tricks, Tutorials, Walkthroughs and Let's Play videos!

          Comment

          • turty11
            All Star
            • Apr 2013
            • 8923

            #6
            Re: BBB Complaints

            when people half-*** their complaints or effort to be helped like this it makes all of it meaningless because they can just blame consumers


            if you are going to be upset and complain to the company make sure you are actually giving them info that can possibly help...
            Last edited by turty11; 01-08-2014, 12:34 PM.
            NBA 2k19 Roster and Draft project for PS4

            Comment

            • Crookid
              Pro
              • Dec 2013
              • 885

              #7
              Re: BBB Complaints

              Originally posted by turty11
              when people half-*** their complaints or effort to be helped like this it makes all of it meaningless because they can just blame consumers


              if you are going to be upset and complain to the company make sure you are actually giving them info that can possibly help...
              What are you even talking about?

              I'm not sure I even understand your post....

              I explicitly followed the directions of their ticket system and response questions to ensure they had a the proper information to both sort out the issue, help honor their side via support and rectify the prominent issues that plague players including myself.

              Upon doing so and despite their auto generated response that states I will receive a response within 24-48 business hours, I received no response besides a lackluster one that seemed as if the rep didn't even read my ticket. That was over 2 weeks ago.

              If that doesn't warrant taking more stern action, than I don't know what planet you live on.
              Last edited by Crookid; 01-08-2014, 12:50 PM.
              Check out my gaming channel YouTube.com/OffTheBrinkTV for Tips, Tricks, Tutorials, Walkthroughs and Let's Play videos!

              Comment

              • Eagle80
                Rookie
                • Oct 2002
                • 26

                #8
                Re: BBB Complaints

                Originally posted by Crookid
                I hope it works out for you man.

                Personally, I don't even want a refund for the game. I already created a new profile so I can actually play a new My Career. I just want to be refunded for the VC I earned. I earned, not paid, over 180,000 VC through playing. Plus I think I bought around 15k VC. I had a 95 overall with the sickest dunk packages and all signature skills maxed out.

                I can't get back the time I spent so that's why I want that VC.
                Hey Crookid,
                Can you lay out the steps for what you did to enable you to play MyCareer? would be much appriciated.

                Comment

                • turty11
                  All Star
                  • Apr 2013
                  • 8923

                  #9
                  Re: BBB Complaints

                  im not specifically talking about you...im talking about the complaints i read where the person complaining never actually attempted to talk to 2k and then complain that 2k ignores them when they in fact are the ones being ignored
                  NBA 2k19 Roster and Draft project for PS4

                  Comment

                  • LegendarySJ
                    Rookie
                    • Sep 2012
                    • 15

                    #10
                    Re: BBB Complaints

                    Originally posted by turty11
                    when people half-*** their complaints or effort to be helped like this it makes all of it meaningless because they can just blame consumers


                    if you are going to be upset and complain to the company make sure you are actually giving them info that can possibly help...
                    I agree, which is why I've given any and all info I could to 2K support in hopes that they fix whatever these issues are. However, the communication from 2k Support comes very few and far between, and is usually just a canned response. If they do not have enough support on hand to respond to issues in a timely matter, then the issues are probably more widespread than they would like you to believe. Why haven't they addressed them at all?

                    Comment

                    • Crookid
                      Pro
                      • Dec 2013
                      • 885

                      #11
                      Re: BBB Complaints

                      Originally posted by Eagle80
                      Hey Crookid,
                      Can you lay out the steps for what you did to enable you to play MyCareer? would be much appriciated.
                      My main career is still not playable.

                      What I did to start a new file was created a new XBox One profile. However, if you are on PS4 you can do the same thing. Just create a new user on either console, shut off the console, turn it back on logging into the new user and start NBA 2k. My Career and everything else should be playable.

                      What is nice is the game will think/know you are using a new profile and you'll get that 6k bonus VC as you did on the original. 1K to boot and 5K when you finish the rookie showcase. Oh and 800 for a suit that your manager gives you when you have to buy one.

                      UPDATE 1/9/2014:

                      One day after my BBB complaint was officially filed, 2K responded with the following:

                      Your request () has been updated.

                      To review the status of the request and add additional comments, follow the link below:
                      http://support.2k.com/hc/requests/510550

                      You can also add a comment by replying to this email.


                      Raul G, Jan 09 04:17:
                      Hello,
                      Thank you for your patience.
                      After investigating your issue and reading your description, I have come to the conclusion that the save file is corrupt. That is why it causes the game to crash when trying to load it. Although the file cannot be restored, we can delete the file from our servers and refund the VC that you have spent on that player so that you can used that on a new player.
                      If you would like to do this, please provide me with the following information:
                      + Gamertag
                      + MyPlayer Nickname
                      + MyPlayer Email
                      + Name of the MyCareer Save File
                      Best Regards,
                      Raul G
                      Last edited by Crookid; 01-09-2014, 10:53 AM.
                      Check out my gaming channel YouTube.com/OffTheBrinkTV for Tips, Tricks, Tutorials, Walkthroughs and Let's Play videos!

                      Comment

                      • Eagle80
                        Rookie
                        • Oct 2002
                        • 26

                        #12
                        Re: BBB Complaints

                        Originally posted by Crookid
                        My main career is still not playable.

                        What I did to start a new file was created a new XBox One profile. However, if you are on PS4 you can do the same thing. Just create a new user on either console, shut off the console, turn it back on logging into the new user and start NBA 2k. My Career and everything else should be playable.

                        What is nice is the game will think/know you are using a new profile and you'll get that 6k bonus VC as you did on the original. 1K to boot and 5K when you finish the rookie showcase. Oh and 800 for a suit that your manager gives you when you have to buy one.
                        Alright cool I'll give it a try after work i'll let if it works.

                        Comment

                        • Blaine_Man
                          Rookie
                          • Jul 2013
                          • 55

                          #13
                          Re: BBB Complaints

                          i filed a complaint. Maybe if there are enough they will take notice. Unbelievable this game is so broken.

                          Comment

                          • Eagle80
                            Rookie
                            • Oct 2002
                            • 26

                            #14
                            Re: BBB Complaints

                            Originally posted by Eagle80
                            Alright cool I'll give it a try after work i'll let if it works.
                            Dude worked like a charm!!, much appreciated.

                            Comment

                            • Crookid
                              Pro
                              • Dec 2013
                              • 885

                              #15
                              Re: BBB Complaints

                              One day after my BBB complaint was officially filed, 2K responded with the following:

                              Your request () has been updated.

                              To review the status of the request and add additional comments, follow the link below:
                              http://support.2k.com/hc/requests/510550

                              You can also add a comment by replying to this email.


                              Raul G, Jan 09 04:17:
                              Hello,
                              Thank you for your patience.
                              After investigating your issue and reading your description, I have come to the conclusion that the save file is corrupt. That is why it causes the game to crash when trying to load it. Although the file cannot be restored, we can delete the file from our servers and refund the VC that you have spent on that player so that you can used that on a new player.
                              If you would like to do this, please provide me with the following information:
                              + Gamertag
                              + MyPlayer Nickname
                              + MyPlayer Email
                              + Name of the MyCareer Save File
                              Best Regards,
                              Raul G
                              Check out my gaming channel YouTube.com/OffTheBrinkTV for Tips, Tricks, Tutorials, Walkthroughs and Let's Play videos!

                              Comment

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