Why does EA answer any tweets from H2H or MUT players, yet almost ignore Sim?

[mykelmosinee]

The question.
It sure looks/feels/seems like the big issues sim players are asking about, complaining about, or simply bringing to EAs attention are mostly ignored!
Yet, when a H2H, competitive, or MUT brings up issues, they're most times replied to with a pretty clear, concise answer.
Let's just call a spade a spade here...SIM is an afterthought...not anywhere near the top of their priority lists.
And all their chest thumping about how their going to improve the game for sim players is lip service. It's said to maybe milk another year or two of sales out of their most loyal, longest term customers. (Sim players many times have played this game from it's early days, when there was no MUT or online play.)
This year has been eye opening to me, and hopefully many others. We're not on their plans, we're not a priority, and most times we're not even worthy of a reply.
How many of the game changers are 1 player CFM players? I'd bet not but a couple. It's gotten clear with the crap they pulled this year. Holding off gameplay videos and impressions until nearly launch.
It's a sham.

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[dayornite]

Re: Why does EA answer any tweets from H2H or MUT players, yet almost ignore Sim?

Popularity

/end thread

[T4VERTS]

Re: Why does EA answer any tweets from H2H or MUT players, yet almost ignore Sim?

They aren't being ignored. They circulate all the videos sent to them of issues to their analysts for review. For some things there simply aren't answers and for others if you get the same question 50 times you may stop answering it over again at 10. Check their tweets and replies and you will see they get them same questions repeatedly, at some point it's good to check their TL to see if they already answered it.

[mykelmosinee]

Re: Why does EA answer any tweets from H2H or MUT players, yet almost ignore Sim?

Wouldn't it then be beneficial to everybody (including them) to post some updates more regularly as to WHAT ISSUES they are aware of? Not necessarily a time frame for a fix, but to simply acknowledge to a large group of dedicated people that they're at least looking into these things?
I think that would go much farther than telling somebody "how about you stop worrying about it" response. Almost seems like we're bothering them by asking about things that may make the game unplayable for some.

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[T4VERTS]

Re: Why does EA answer any tweets from H2H or MUT players, yet almost ignore Sim?

Wouldn't it then be beneficial to everybody (including them) to post some updates more regularly as to WHAT ISSUES they are aware of? Not necessarily a time frame for a fix, but to simply acknowledge to a large group of dedicated people that they're at least looking into these things?
I think that would go much farther than telling somebody "how about you stop worrying about it" response. Almost seems like we're bothering them by asking about things that may make the game unplayable for some.

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To be fair, it has been mentioned between Rex and Clint ad nauseam that zones and pass rush will be getting tuned. If people really want an answer the first place they should look at is their tweets and replies, most of the answers can be found there. Remember there are two of them (Clint/Rex) and thousands of us. Answering questions on Twitter isn't really part of their job it is something they do as an effort to try and connect.

[Alfie]

Re: Why does EA answer any tweets from H2H or MUT players, yet almost ignore Sim?

They aren't being ignored. They circulate all the videos sent to them of issues to their analysts for review. For some things there simply aren't answers and for others if you get the same question 50 times you may stop answering it over again at 10. Check their tweets and replies and you will see they get them same questions repeatedly, at some point it's good to check their TL to see if they already answered it.

Just a thought but would it be possible for you, or someone who has the ear of EA folks, to recommend they set up a FAQ where most of the common questions are answered so all folks need to do is visit the FAQ instead of pestering EA folks. IMO it would make EA's life as well as user experience much better.

As an example...

Q. When will Patch X release?
Ans. We are targeting 3rd week of Sep subject to passing platform holder (Sony, MS) certification/approval process.

Q. What will be included in Patch X?
Ans. It will enhance AI QB play, fix defensive coverages and pass rush. Along with these there would be a few minor improvements.

I mean surely this would be a much simpler and improved process and all EA will need to do is update the FAQ - probably once every couple of days, and after some time folks will simply visit the FAQ and only highlight the new bugs/glitches instead of harping on the old ones.

[Kwarren3]

Re: Why does EA answer any tweets from H2H or MUT players, yet almost ignore Sim?

I've tweeted Rex, John, and Kane at least 3 times each about the issue where the pre game intro videos freeze right before they transition to the next. It looks AWFUL. Haven't got a response yet. Kane has always been great about responding. I've reached out to him multiple times in the past and he's got back to me as well as actually fixing most of the issues I brought up. He's been kind of silent after that article attacking him popped up online. I hope his bosses didn't get on to him because he's always been the best one about interacting with the community.

[seasprite]

Re: Why does EA answer any tweets from H2H or MUT players, yet almost ignore Sim?

I've tweeted Rex, John, and Kane at least 3 times each about the issue where the pre game intro videos freeze right before they transition to the next. It looks AWFUL. Haven't got a response yet. Kane has always been great about responding. I've reached out to him multiple times in the past and he's got back to me as well as actually fixing most of the issues I brought up. He's been kind of silent after that article attacking him popped up online. I hope his bosses didn't get on to him because he's always been the best one about interacting with the community.

More than likely he is just tired of the BS and being dogged to death for anything and everything. People take for granted Devs being interactive on social media and honestly I don't know how the Devs could stomach most of the garbage that gets thrown at them online.

[T4VERTS]

Re: Why does EA answer any tweets from H2H or MUT players, yet almost ignore Sim?

Just a thought but would it be possible for you, or someone who has the ear of EA folks, to recommend they set up a FAQ where most of the common questions are answered so all folks need to do is visit the FAQ instead of pestering EA folks. IMO it would make EA's life as well as user experience much better.

As an example...

Q. When will Patch X release?
Ans. We are targeting 3rd week of Sep subject to passing platform holder (Sony, MS) certification/approval process.

Q. What will be included in Patch X?
Ans. It will enhance AI QB play, fix defensive coverages and pass rush. Along with these there would be a few minor improvements.

I mean surely this would be a much simpler and improved process and all EA will need to do is update the FAQ - probably once every couple of days, and after some time folks will simply visit the FAQ and only highlight the new bugs/glitches instead of harping on the old ones.

I'm not sure they are going to be putting that info anywhere in any official format. Commenting on patches before their release can be dangerous because sometimes things don't make it through testing and so they get pulled so that other things can get out. Also, I am surprised Rex actually commented on a patch date because those can be such fluid timelines.

I get the frustration people have with "the process". We live in a world today where you can get almost any information you want at anytime. Development though is one of those things that it can change so quickly that it is really hard to share accurate information, or else you end up setting people up for letdowns later on when things go wrong.

[Alfie]

Re: Why does EA answer any tweets from H2H or MUT players, yet almost ignore Sim?

I'm not sure they are going to be putting that info anywhere in any official format. Commenting on patches before their release can be dangerous because sometimes things don't make it through testing and so they get pulled so that other things can get out. Also, I am surprised Rex actually commented on a patch date because those can be such fluid timelines.

I get the frustration people have with "the process". We live in a world today where you can get almost any information you want at anytime. Development though is one of those things that it can change so quickly that it is really hard to share accurate information, or else you end up setting people up for letdowns later on when things go wrong.

What you said made sense traditionally but not in the age of social media where customer expectations have changed drastically. it's not about EA or Rex not meeting a date or over-promising but about communication. back in the day you could get away with a "check back in a month" sort of response but not anymore thanks to the age of social media.

I'm more than sure that EA keeping the info close to their chest would lead to a poorer customer experience than they being honest and continually updating their customer base regarding the progress. And I'm not saying EA needs to share all the details and confidential information but i don't see something like patch being targeted for end of Sep being too much. in case they fail to meet the date they can always update that the patch may be delayed due to issues with the Patch testing or Patch breaking some other part of the game. Point is continual updates as part of the user experience journey is much more palatable to the folks than them not getting updates. Just my $.02 but I do see your POV.

[T4VERTS]

Re: Why does EA answer any tweets from H2H or MUT players, yet almost ignore Sim?

What you said made sense traditionally but not in the age of social media where customer expectations have changed drastically. it's not about EA or Rex not meeting a date or over-promising but about communication. back in the day you could get away with a "check back in a month" sort of response but not anymore thanks to the age of social media.

I'm more than sure that EA keeping the info close to their chest would lead to a poorer customer experience than they being honest and continually updating their customer base regarding the progress. And I'm not saying EA needs to share all the details and confidential information but i don't see something like patch being targeted for end of Sep being too much. in case they fail to meet the date they can always update that the patch may be delayed due to issues with the Patch testing or Patch breaking some other part of the game. Point is continual updates as part of the user experience journey is much more palatable to the folks than them not getting updates. Just my $.02 but I do see your POV.

There is talking on social media, and posting lists in official fashion somewhere. Rex has basically given this information out in pieces over the last week or two but compiling it and placing it on the website probably still isn't happening. It was more in context to the FAQ question, your getting that on twitter unofficially. At the same time though keep in mind that Rex's bosses have said before he talks too much on Twitter haha.

[extremeskins04]

Re: Why does EA answer any tweets from H2H or MUT players, yet almost ignore Sim?

Sorry Verts, normally we see eye to eye but on this issue I cannot agree. I've tweeted Rex, Clint and John White numerous times only to be ignored or have rude responses. I also space it out every few days or so to not "spam" them.

It's also not just me sending tweets, but many others which is why this thread was actually created. It's an issue....

The videos and/or comments I've given them about the QB AI awareness, the issue with the QB running to the LOS then throwing the ball across their body, the defense (not JUST zones) where the defender will stutter or stop briefly giving space to the receivers.

Just a bunch of different issues. They have all been ignored. It's not some conspiracy theory that we have against the devs or managers at EA. We ARE in fact being mostly ignored.

I have looked at most of the responses Rex has given and they've been almost ALL to online and competitive players. I watch his twitter feed.

They're fixing zones (cause the competitive Game Changers demanded it from EA Play), and "pass rush". They're tuning pass rush to increase I assume? This is WORSE for the offline CFM crowd because QB's are statues taking tons of sacks and if you increase pass rush, it's TEN FOLD.

If you look at this post: http://forums.operationsports.com/fo...b-play-83.html

Post #662 - I have given a small sample size of the issues that we're getting.

[Brooklynbks4]

Re: Why does EA answer any tweets from H2H or MUT players, yet almost ignore Sim?

I'm in agreement with verts that the developers do answer questions and it's helpful to check their timelines and especially the developers tweet thread as well. I think we have become spoiled with the fact that we can even have any contact with the developers at all . I'm all for getting as much info for changes and fixes to the game but let's not lead with the argument that because the devs don't respond to a tweet they don't care what I have to say.


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[roadman]

Re: Why does EA answer any tweets from H2H or MUT players, yet almost ignore Sim?

I have communicated with Rex and Clint for a few years now on Twitter and sometimes they will respond to my tweets/questions and sometimes they won't.

Last year, Clint was waiting at a airport on a Saturday morning during a layover and was answering questions over and over for a good hour. Unfortunately, that stuff is forgotten or is swept under the carpet when people feel like they are being ignored by the developers on every single question you pose to them.

I don't take it personal that some of my darn questions are ignored and that should be the mantra everyone else takes from it. Rex had a stream going last Saturday and I asked about the wind in CFM. I didn't get a response and only one person in that stream asked me what the issue was with wind in CFM.

It's not that they don't answer tweets from the sim crowd, it's that they don't have the time of the day to answer all of the sim crowds personal tweets/questions.

I've seen Clint answer some of the OSer's tweets.

[JoshC1977]

Re: Why does EA answer any tweets from H2H or MUT players, yet almost ignore Sim?

This is not at all directed at anyone...

To be frank. I also think some of the issues are how people ask questions. The best questions EVER could be completely undermined because of how people go about asking them. Two examples:

Example 1: QB AI is broken. They just stand in the pocket all the time and take sacks left and right. When will this be fixed?

Example 2: We noted that conservative force pass and balanced force pass in CFM don't jive with main menu rosters and appear to be backwards. Has this been noted?

Which question would you answer if you were a dev?