EA's testers suck? Some of the bugs that the game ships with are completely unexcuseable. People in the community are finding them after having the game for a day or two. How can a group of testers not find these issues when they play/test the game for over a month?
That is the problem that non-EA sheep have with NCAA/Madden. It is being released with bugs each year that clearly should have been caught in the testing process. If a typical game player can find a broken feature in the game in 2 days, it leads to the impression that EA doesn't care about us and isn't testing their games.
I really think most of us could live with the general AI issues that occur because we realize that creating a complex football game can be difficult and you can't program for every situation. What we can't live with is when a game ships with broken or buggy features right out of the box. We pay $60 for a good quality product and expect the features that are included and advertised to work. We rightly complain when they are not.
Would you be happy or satisfied if you bought Halo 4 and some of the guns didn't work? Maybe after you picked up a certain amount of guns, you are then unable to pick up a new gun from that point on and some of the other items in your inventory disappear. Would you be happy that you had to wait on Bungie to release a patch that made the game work correctly? Wouldn't people be furious that Bungie didn't catch something that was so obvious in testing?