There ya go. That's the problem.
We don't have to make excuses for them. These are grown men in an office that consciously make these decisions.
No one makes excuses for me if a server goes down. "Hey, at least the server is up 364 days a year."
After all these years, some of these guys still don't get it. They continually make the same mistakes year after year and things like this show you don't understand your fanbase or simply don't care.