That is very true. Most people here are anonymous and some would not behave the way they do if they weren't anonymous, some would still, right or wrong.
Bottom line is this is an open forum website with tons of visitors, what does SCEA expect? There are always going to be a few bad apples, that is the nature of the internet unfortunately.
If SCEA only wants to deal with certain members on here, and not deal with the criticism (and praise too), right or wrong, then maybe they should create a closed thread for only SCEA and those members whose input they value or just leave of course, that is their prerogative.
I won't lose any sleep either way, I have more important things to worry about. But, I empathize with those of you who feel otherwise.