I HAVE done development. And in many cases, the best immediate feedback is focus testing. When one is trying to balance feedback with figuring out how to implement the feature, then actually taking the time to make it happen, little room is left to sift through piles and piles of negative rants just to find a small gem.
This is why many companies hire community managers to deal with this stuff, and then bring suggestions to the developers. Other companies don't even deal with it at all. Rarely have I seen a company allow their developers and executives to interact on a fan forum. Because of this uniqueness, there are some individuals who do not understand and cannot comprehend how to behave in such a scenario. It appears that the time spent yelling at the TV has dehumanized the Madden developers into mere objects at which the gamer directs his/her anger. When the chance arises to actually convey a message to these developers, all this angers explodes. I would equate this to a lack of maturity.
I wouldn't be the least bit shocked if the Madden team has a simple list of constructive contributors on this board, and merely goes to those individual's arenas to see their posts.

(not a knock on the others....)
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