NCAA Football 12 Title Update #2 Details

[Jdoug312]

Re: NCAA Football 12 Title Update #2 Details

So basically I call EA customer service, tell them where they can shove their game, and get a few bucks via store credit?

[K0ZZ]

Re: NCAA Football 12 Title Update #2 Details

I understand people wan't transparency but in a multi-million (EA might be nearing billion?) company that isn't possible for multiple reasons.

For example using a previous example

1 ) Worked on deep ball issue - Day 1
2 ) Working on freezing - Day 2

That sounds nice and all but what if on Day 3 they found out that the changes glitched the game worse? It's worse PR. They can handle a vocal minority (which is what OS is and all the 'boycotters' despite personal belief) but they can't take a hit from being transparent. Not to mention it could be used for fuel to the fire for opposition companies.

'Oh they only fixed issue 'A' on that day, we fixed issue 'A' and 'B' in our game.

EA's PR job is to play EA as perfectly as possible and blemishes aren't good. If your selling a product are you going to be vocal about it's issues? A car dealer won't be pitching MPG on a gas guzzler. At this point it's damage control and fixing,nothing more. It's not free fall and havoc like people seem to be playing it as.


Cliffs:
There is a certain level of things they can and cannot do as a profit organization, and openly expressing bugs and work operation and procedure is a big no-no. And they can't go after associates (MS and Sony) over their processes (patching delay) as it's bad publicity.

Edit:

No clue when the patch is out, listened to interview and there was times when it made it sound like it was done and sent in and there was times when it sounded like it was still being worked on.

[Old School SD Fan]

Re: NCAA Football 12 Title Update #2 Details

lol The BBB have had complaints about EA for like 10 years. This won't change anything.

The only thing that will alter EA's SOP is lost sales. If sales dropped 20% next year because someone organized a protest, they'd listen. Big time. However, gamers are like crack addicts, they can't put down the controller or keep their $ in their pockets long enough to mount a protest.

And EA knows this. Just look at their new VIP package, the cornerstone is you get the game via download 3 days before release. To me, that means 3 extra days of frustration before patches hit, and I'm gonna pay for THAT?

Great business to be in with a customer base of drones. "Resistance is futile" says the CEO of EA.

[Drake]

Re: NCAA Football 12 Title Update #2 Details

And EA knows this. Just look at their new VIP package, the cornerstone is you get the game via download 3 days before release. To me, that means 3 extra days of frustration before patches hit, and I'm gonna pay for THAT?

ROFL thats exactly what i thought when i got the email about their VIP package. I get to pay EA to beta test their game 3 days early? Sign me up!

[NDAlum]

Re: NCAA Football 12 Title Update #2 Details

I understand people wan't transparency but in a multi-million (EA might be nearing billion?) company that isn't possible for multiple reasons.

I think you make a great point, however, I think Ben and other EA reps could be more honest and genuine. I think a great comparison is our very own forums. When people criticize the came in a fashion that is immature or rude, they lose credibility and are possibly banned. I think Ben, in his interview, came across in a manner which blew off the complaints. Personally, that's a slap in the face.

That is how I took his interview after watching it.

I'm enjoying NCAA 12 thoroughly, and it's due to being a PS3 offline player this year. I have experienced only a few hiccups which have caused moderate frustration.

[AuburnAlumni]

Re: NCAA Football 12 Title Update #2 Details

Well...

This year has completely taken me off "the hunt" for the rest of my NCAA playing days.

Why should I pay 100 bucks or so to get a game a week earlier than its release date....when the actual game won't be fully functional until September?

Ugh.

[gator3rd]

Re: NCAA Football 12 Title Update #2 Details

So I listened to the interview that Ben Haumiller did with (dead pixel live) and i can honestly say I am more pissed off now than I was before. He's laughing and joking like everything is cool. Well everything ain't cool, I haven't touched NCAA FOOTBALL 12 since the day I heard about the roster glitch, and won't until the patch comes out, of which by the way we have no idea when that date actually is. He's happy about how many games they sold. WTF! What about being upset with putting out a product that most of the consumers are upset with. He was way too Ha... Ha... giggling and **** for me. Give me a damn date, address some the issues that people are having before fans of your title stop supporting EA entirely, I know for a fact I wont be buying MADDEN and I'm terrified about purchasing FIFA 12 just because of the experience I have had with this game. Sorry for the rant but I had to say something.

[TheShizNo1]

I can't keep defending. This game is F'd up. So many damn bugs. Features old and new are screwed up. People say this thread is crazy, but look at the damn game and I can understand everyones frustration.

4 Vertical is money every time.
My QB is in quick sand on a speed option.
Certain plays, the DB will stand there and let my QB run past him.
If I wanna give DRob a wristbands, he plays completely different.
Custom playbooks kill the game.
Can't get past the start screen.
Boston College/Va Tech doesn't register.

Idc who you are, a game should not ship w/ those bugs! Simple crap! I understand everyones frustration over the bull****. Everyone here could not buy it, and it wouldn't make a dent in EA's pocket. The casual fan , I doubt notices half of those things. Just when I was starting to give EA some credit and cut them some slack. Thank GOD something tells me to never get rid of my Xbox and NCAA07.

./end rant.

[HakeemDaDream]

Re: NCAA Football 12 Title Update #2 Details

I can't keep defending. This game is F'd up. So many damn bugs. Features old and new are screwed up. People say this thread is crazy, but look at the damn game and I can understand everyones frustration.

4 Vertical is money every time.
My QB is in quick sand on a speed option.
Certain plays, the DB will stand there and let my QB run past him.
If I wanna give DRob a wristbands, he plays completely different.
Custom playbooks kill the game.
Can't get past the start screen.
Boston College/Va Tech doesn't register.

Idc who you are, a game should not ship w/ those bugs! Simple crap! I understand everyones frustration over the bull****. Everyone here could not buy it, and it wouldn't make a dent in EA's pocket. The casual fan , I doubt notices half of those things. Just when I was starting to give EA some credit and cut them some slack. Thank GOD something tells me to never get rid of my Xbox and NCAA07.

./end rant.

You do realize that most of the bugs you listed is going to be addressed in the patch, right? Look, the guy said the patch would drop before the end of August and based on my calculations, we've got 8 more business days before that happens. Unless he's flat out lying, then what's the point of getting your undies in a bunch?

[bad_philanthropy]

Re: NCAA Football 12 Title Update #2 Details

I'd really like to see fixes for all the issues with custom conferences.

A smaller fix I'd also like to see is for the weather during the Big 10 championship game. It's just ridiculous that you're playing indoors and yet everyone is bundled up and you can see the players' breath like the heat is turned off.

[TheShizNo1]

You do realize that most of the bugs you listed is going to be addressed in the patch, right? Look, the guy said the patch would drop before the end of August and based on my calculations, we've got 8 more business days before that happens. Unless he's flat out lying, then what's the point of getting your undies in a bunch?

My point was that those are bugs that should have been caught. I named all those bugs on purpose. I'm not ok like others of accepting a game is unplayable until a month after it drops. I've learned my lesson and will go ahead and wait until the first patch to buy '13. Sorry, it is my fault for paying full price and not expecting a half assed game.

[HakeemDaDream]

Re: NCAA Football 12 Title Update #2 Details

My point was that those are bugs that should have been caught. I named all those bugs on purpose. I'm not ok like others of accepting a game is unplayable until a month after it drops. I've learned my lesson and will go ahead and wait until the first patch to buy '13. Sorry, it is my fault for paying full price and not expecting a half assed game.

It's the sign of the times, dude. Consumers have now been thrust into the role of testers. We should really be pointing the blame at Microsoft and Sony. If they started fining publishers for releasing buggy products, then you can bet there would be more focus on QA.

[chia51]

Re: NCAA Football 12 Title Update #2 Details

I understand people wan't transparency but in a multi-million (EA might be nearing billion?) company that isn't possible for multiple reasons.

For example using a previous example

1 ) Worked on deep ball issue - Day 1
2 ) Working on freezing - Day 2

That sounds nice and all but what if on Day 3 they found out that the changes glitched the game worse? It's worse PR. They can handle a vocal minority (which is what OS is and all the 'boycotters' despite personal belief) but they can't take a hit from being transparent. Not to mention it could be used for fuel to the fire for opposition companies.

'Oh they only fixed issue 'A' on that day, we fixed issue 'A' and 'B' in our game.

EA's PR job is to play EA as perfectly as possible and blemishes aren't good. If your selling a product are you going to be vocal about it's issues? A car dealer won't be pitching MPG on a gas guzzler. At this point it's damage control and fixing,nothing more. It's not free fall and havoc like people seem to be playing it as.


Cliffs:
There is a certain level of things they can and cannot do as a profit organization, and openly expressing bugs and work operation and procedure is a big no-no. And they can't go after associates (MS and Sony) over their processes (patching delay) as it's bad publicity.

Edit:

No clue when the patch is out, listened to interview and there was times when it made it sound like it was done and sent in and there was times when it sounded like it was still being worked on.

While this is mainly true, it does not make it so that they cannot put out anything on what they are doing.

They had already responded that they knew about the bugs and were working towards fixing them in a patch. So by releasing patch notes and giving some kind of an update to the progress, it in no way could 'harm' the company.

For your example if they fixed A and it broke B or something else in the game... again they would not need to put out specifics of what is exactly happening. But to say that they couldn't say, "hey we are looking at the roster glitch today" and then say "roster glitch fix is coming along nicely" or "today, the roster glitch is punking us, but we are still working on it".

To even say that would hurt them is foolish... if anything it would create a sense in the consumer that they are 'genuinely' working on it and 'care' enough to share with us (consumers).

While at the same time if, IF a fix created another problem, it wouldn't be any different than if they tried to fix it without telling us what was going on.

For example: (hypothetical situation)

A) Today we are working on the roster glitch and it seems that a patch may not be able to cover the fix. We are still looking at different solutions, will keep everyone updated.

or

B) Nothing.......................... patch comes out and the roster glitch is not fixed.

You tell me, which would hurt EA more? Well I would be more pissed with option B... How is that worse PR? As I see it right now, its this, the patch is being pushed back to release after Madden in attempts to not hurt Madden sales numbers.

I have a feeling that when this patch drops in September that 1) we will see something else break, 2) something that was supposed to be fixed, is not 3) tuner will create unforeseen problems

Hopefully I am wrong, but with their track record, I wouldn't put money on EA.

[tonybologna]

Re: NCAA Football 12 Title Update #2 Details

I have a feeling that when this patch drops in September that

It's really a pity we have to wait that long to have a playable game. I know about the process but the game was released on July 12th & we have to wait 2 months for fixes? Heck, they might not even be fixes for certain things like you said Chia. It's just poor consumer relations.

That's all you can say about it. This game was botched! There was very little testing because we are the testers. It's time we put a stop to this stuff & quit buying games on release dates. Put a lock on our wallets & show them we're not gonna allow it to continue! Thanks!

[kjjnesb]

Re: NCAA Football 12 Title Update #2 Details

Didn't the Dev team take a week vacation after the game came out?