I have been a loyal customer to EA Sports and only use to purchase EA products because I was a loyal customer. However in the last few years their products have not been worth purchasing. Everyone here knows what I am talking about. Does anyone know of a place that I can send a complaint either an address, email address, or phone number?
What I am fed up with is the fact that I can not play Madden 12 without it freezing every 5 to 10 minutes. Ncaa is unplayable with all of the bugs and glitches. I'm through with EA but of course next year we will all still purchase there games that are not really worth buying.
I am currently chatting with one of there customer service reps online, please read what it is about and tell me this is crap.
Kuldeep: Hi, my name is Kuldeep. How may I help you?
800443185: Do you have an email address where I can send a complaint to
Kuldeep: Do you wish to report against a cheater in the game ?
800443185: no, products that EA create and sell to their consumers that do not work
Kuldeep: If you run across a game element that doesn't seem quite right, you can send us a bug report. The Report a Bug option is located in both the in-game menu and in the links at the top right (Manage Account, Display Settings, Sign Out, Report a Bug, Provide Feedback) of the main web site.
Once you click Report a Bug, select the feature from the drop-down menu that reflects where you noticed the issue. Then, type in a brief description of the issue in question and click the Submit button.
800443185: well there are to many bugs to report
800443185: I am just going to stop purchasing EA products, I have been a loyal customer of there since the 90's and only use to buy there products, but in recent years there products are junk
Kuldeep: I understand your frustration from your end, could you please let me know the issue that you are facing ?
800443185: Where to start, the games lack detail, freezing issues, so many bugs and glitches that the modes are unplayable. EA has started to fall apart since 2006, there last year of producing playable, fun, and enjoyable games.
800443185: I think this is there reasoning, we are the only ones who produce football games, so lets just make a game, who cares how it plays because the consumers are still going to purchase it
Kuldeep: Were you able to run the game without this issue before?
800443185: I just played Madden 12 for 10 minutes and in that 10 minutes it froze 2 times
800443185: I have also purchased NCAA Football 12 when it came out and I am not able to play or enjoy the game because I am waiting for the patch to come out which is taking to long
Kuldeep: Are you getting any error message?
800443185: and even with that patch it probably will not be as good of a game that they use to make
800443185: no error messages just freezes
Kuldeep: Did you try to run the game disc on any other PS3 ?
800443185: If your trying to say that it is my PS3 you are wrong, reading message boards all of these games to do. It is not the game systems it is the games it self and EA Sports not making a product worth enough to purchase
Kuldeep: No, if you facing the same issue on any other console, the game disc might be corrupted and you can get replacement with new game disc.
800443185: Then they need to replace every game that they shipped out!
When you submit a response it says that they are listening, then when they are typing back it says responding. Well after my last response it said "Listening" "Responding" "Listening" "Responding" "Listening" then she finally responded with this
Kuldeep: If you are facing the same issue with all EA games on your PS3 then there may be some issue with PS3 console and I would recommend to please contact Sony support regarding this issue.
Kuldeep: If the disk appears to be defective, or is not functioning correctly our warranty department can replace it. Our shipping address and details on the replacement software can be found on the last page of the game manual or at the bottom of our warranty page; 
http://warrantyinfo.ea.com
800443185: It is not my system, all other games work fine, lets just face it you can not help me and you do not have a response to my previous question.
Does anyone know where I can submit a complaint?
What I am fed up with is the fact that I can not play Madden 12 without it freezing every 5 to 10 minutes. Ncaa is unplayable with all of the bugs and glitches. I'm through with EA but of course next year we will all still purchase there games that are not really worth buying.
I am currently chatting with one of there customer service reps online, please read what it is about and tell me this is crap.
Kuldeep: Hi, my name is Kuldeep. How may I help you? 800443185: Do you have an email address where I can send a complaint to Kuldeep: Do you wish to report against a cheater in the game ? 800443185: no, products that EA create and sell to their consumers that do not work Kuldeep: If you run across a game element that doesn't seem quite right, you can send us a bug report. The Report a Bug option is located in both the in-game menu and in the links at the top right (Manage Account, Display Settings, Sign Out, Report a Bug, Provide Feedback) of the main web site. Once you click Report a Bug, select the feature from the drop-down menu that reflects where you noticed the issue. Then, type in a brief description of the issue in question and click the Submit button.
800443185: well there are to many bugs to report 800443185: I am just going to stop purchasing EA products, I have been a loyal customer of there since the 90's and only use to buy there products, but in recent years there products are junk Kuldeep: I understand your frustration from your end, could you please let me know the issue that you are facing ? 800443185: Where to start, the games lack detail, freezing issues, so many bugs and glitches that the modes are unplayable. EA has started to fall apart since 2006, there last year of producing playable, fun, and enjoyable games. 800443185: I think this is there reasoning, we are the only ones who produce football games, so lets just make a game, who cares how it plays because the consumers are still going to purchase it Kuldeep: Were you able to run the game without this issue before? 800443185: I just played Madden 12 for 10 minutes and in that 10 minutes it froze 2 times 800443185: I have also purchased NCAA Football 12 when it came out and I am not able to play or enjoy the game because I am waiting for the patch to come out which is taking to long Kuldeep: Are you getting any error message? 800443185: and even with that patch it probably will not be as good of a game that they use to make 800443185: no error messages just freezes Kuldeep: Did you try to run the game disc on any other PS3 ? 800443185: If your trying to say that it is my PS3 you are wrong, reading message boards all of these games to do. It is not the game systems it is the games it self and EA Sports not making a product worth enough to purchase Kuldeep: No, if you facing the same issue on any other console, the game disc might be corrupted and you can get replacement with new game disc. 800443185: Then they need to replace every game that they shipped out!When you submit a response it says that they are listening, then when they are typing back it says responding. Well after my last response it said "Listening" "Responding" "Listening" "Responding" "Listening" then she finally responded with this
Kuldeep: If you are facing the same issue with all EA games on your PS3 then there may be some issue with PS3 console and I would recommend to please contact Sony support regarding this issue. Kuldeep: If the disk appears to be defective, or is not functioning correctly our warranty department can replace it. Our shipping address and details on the replacement software can be found on the last page of the game manual or at the bottom of our warranty page; http://warrantyinfo.ea.com 800443185: It is not my system, all other games work fine, lets just face it you can not help me and you do not have a response to my previous question. Does anyone know where I can submit a complaint?
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