Deadspin:An Extremely Frustrating Dialogue With Madden Tech Support

[bostonchipster]

Manish:
Thanks for contacting EA Help! My name is Manish how may I help you?
you:
i need help with madden 12 online franchise
Manish:
Okay.
Manish:
May I know what problem you are facing with your online pass?
you:
the commissioner of my league has advanced the online franchise to the next week, but it hasn't worked for me
Manish:
Is it coming invalid?
you:
no, it's simply not advancing the week for my particular team, i'm still stuck on the week previous


Read the rest here:http://deadspin.com/5915933/i-am-sor...n-tech-support

It is a pretty hilarious read..hope this doesnt happen in Madden 13.

[ForUntoOblivionSoar∞]

Re: Deadspin:An Extremely Frustrating Dialogue With Madden Tech Support

Wow, that is pretty funny, but outsourcing such work is merely the nature of our economy. I don't really see the relevance to Madden specifically, as it seems more to be a complaint on a much larger system. After all, why would EA be in the business at all if making money wasn't the ultimate goal?

[CerebrumMusica]

Re: Deadspin:An Extremely Frustrating Dialogue With Madden Tech Support

To those of you who think this is funny you need to reconsider. For this guy to get mad at the rep is narrow mined/xenophobic/ignorant as all hell, and not the slightest bit funny. And yes, I do have a sense of humor.

EA chose to outsource it's customer service, therefore, be mad at them. They did it to save money. And that is not a direct result of the economy, the economy is a result from all the outsourcing. Jesus, people. This man in India NEEDS A JOB just like everyone else. He probably hates the Americans like this guy more than that American hates him for not understanding.

Why do americans expect everyone in the whole world to speak their language? You realize there are almost 7000 different languages spoken on Earth?

Sorry, I need to stop ranting, but people just blow my mind with their ignorance and sense of entitlement.

Save your time, don't read this, and I doubt it belongs in this forum, it really has nothing to do with Madden. Just a whiny kid who's game isn't working so he cries on the phone while disrespecting a man who is just doing his job, and trying to help him.

[Boling4Humor]

Re: Deadspin:An Extremely Frustrating Dialogue With Madden Tech Support

To those of you who think this is funny you need to reconsider. For this guy to get mad at the rep is narrow mined/xenophobic/ignorant as all hell, and not the slightest bit funny. And yes, I do have a sense of humor.

EA chose to outsource it's customer service, therefore, be mad at them. They did it to save money. And that is not a direct result of the economy, the economy is a result from all the outsourcing. Jesus, people. This man in India NEEDS A JOB just like everyone else. He probably hates the Americans like this guy more than that American hates him for not understanding.

Why do americans expect everyone in the whole world to speak their language? You realize there are almost 7000 different languages spoken on Earth?

Sorry, I need to stop ranting, but people just blow my mind with their ignorance and sense of entitlement.

Save your time, don't read this, and I doubt it belongs in this forum, it really has nothing to do with Madden. Just a whiny kid who's game isn't working so he cries on the phone while disrespecting a man who is just doing his job, and trying to help him.

You're correct that this kid is swimming in a lake of ingorance, however, i think the kid does provide a good point that the rep should at least know about the video game. you should have knowledge of the games if you're employed for this type of job. just sayin'.

[CerebrumMusica]

Re: Deadspin:An Extremely Frustrating Dialogue With Madden Tech Support

You're correct that this kid is swimming in a lake of ingorance, however, i think the kid does provide a good point that the rep should at least know about the video game. you should have knowledge of the games if you're employed for this type of job. just sayin'.

I agree, but he never really gave him a chance to help. He had an agenda from that start. I'm sure the rep could have helped him had he allowed for it.

[Boling4Humor]

Re: Deadspin:An Extremely Frustrating Dialogue With Madden Tech Support

I agree, but he never really gave him a chance to help. He had an agenda from that start. I'm sure the rep could have helped him had he allowed for it.

probably. the kid should've taken a deep breath and tried the process again. but i think i'd cringe a little bit too if the one i'm seeking help from doesn't acknowledge the existance of an online franchise option for madden nfl.

maybe the rep was suited more for madden nhl.

[Argooos]

Re: Deadspin:An Extremely Frustrating Dialogue With Madden Tech Support

This wasn't funny at all. How exactly is it the customer service rep's fault if he wasn't trained properly? If the caller had any maturity he would have asked to speak with the supervisor as soon as it became clear the rep did not understand the problem.
To not to that but to instead begin toying with the rep and disrespecting him by intentionally mispronouncing his name is despicable. I would also wager that the caller is operating on some serious stereotypes about Indian people in general. Frankly I'm amazed the rep was able to keep his composure (assuming this transcript is even remotely real). That he did just goes to show how much of a professional he is.

[jWILL253]

Re: Deadspin:An Extremely Frustrating Dialogue With Madden Tech Support

Wow, that was completely F'd up. Talk about xenophobia, and maybe even a hint of racism. I feel bad for the guy.

This is why we should ban people from under 21 from having Live/PSN accounts...

[thephenom21]

Re: Deadspin:An Extremely Frustrating Dialogue With Madden Tech Support

this was really ****ed up. i feel bad for the guy.

[SuperNoVa27]

Re: Deadspin:An Extremely Frustrating Dialogue With Madden Tech Support

That dude is kind of a d**k....

[HappyCat]

Re: Deadspin:An Extremely Frustrating Dialogue With Madden Tech Support

Wow, that was completely F'd up. Talk about xenophobia, and maybe even a hint of racism. I feel bad for the guy.

This is why we should ban people from under 21 from having Live/PSN accounts...

I agree with the first part, but not the second. A lot of people over the age of 21 are racist, and even more are horrible to people from India over call-lines, I have listened to some elderly people close to me talking to people over call-lines, and the disrespect is out of order, not on the level of the article, but any disrespect is unacceptable to begin with when talking to a rep who is trying to help you no-matter what language they speak. I can tell you that lot's of people under the age of 21 would never do something so racist, I am sure of it, blaming everyone under 21 is not a solution, it is the same thing as demonizing people who wear Hoodies.

Plus, I may have missed something in the article, but how do you know that the man/woman who wrote the article is older than 21?

[Cre8]

Re: Deadspin:An Extremely Frustrating Dialogue With Madden Tech Support

That is a hilarious dialogue that I think every person has dealt with at least once. At least from the user's end anyway.

They should have slider settings for online support.

He should tune them down a bit to ease his frustration... sounds like he was on All-Madden difficulty.

[JerzeyReign]

Re: Deadspin:An Extremely Frustrating Dialogue With Madden Tech Support

This thread should be erased -- not really a point to repost that ignroance. I'll admit, I did snap on a Sprint represenative once, also in India, and for basically the same reason (Not knowing much). I didn't go as far as he did but I had a 'better' reason to be a little pissed the guy wasn't answering my question -- I was charged $600 for a bill that was normally only $60 a month -- and we all know Sprint isn't lettin' anybody go 1 cent over their limit, lol.

[letsgocavs99]

Re: Deadspin:An Extremely Frustrating Dialogue With Madden Tech Support

That is halarious, funniest thing I have read in a while.