"Unable to retrieve Online Pass content from EA server. Pleace try again later."

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  • Dolemite2k
    Rookie
    • Jul 2011
    • 14

    #1

    "Unable to retrieve Online Pass content from EA server. Pleace try again later."

    Bought the game on Wednesday, not been also to redeem my online pass since then. EA customer has lived up to their reputation as some of the worst in the business and been absolutely no help at all.

    i have no idea how i am ever going to get online

    Anyone else having this problems or better yet maybe a solution?


    360 btw
  • JimmyT85
    Rookie
    • Nov 2009
    • 221

    #2
    Re: "Unable to retrieve Online Pass content from EA server. Pleace try again later."

    Originally posted by Dolemite2k
    Bought the game on Wednesday, not been also to redeem my online pass since then. EA customer has lived up to their reputation as some of the worst in the business and been absolutely no help at all.

    i have no idea how i am ever going to get online

    Anyone else having this problems or better yet maybe a solution?


    360 btw
    I had this issue before, I'm in UK using PS3


    I just rebooted PS3 and tried again and it worked
    UK Packers Fan
    PSN: bigfootstick1

    Comment

    • Dolemite2k
      Rookie
      • Jul 2011
      • 14

      #3
      Re: "Unable to retrieve Online Pass content from EA server. Pleace try again later."

      Rebooted more times then i can count, triple checked my NAT settings, rebooted router, clearer cache you name it i've tried it

      seems a lot more people are having this problem on PS3 but there's a few ways around it there like redeeming through PSN store

      No such luck on 360 since the XBL redeem code thing is xxxxx-xxxxx-xxxxx-xxxxx and EA use xxxx-xxxx-xxxx-xxxx codes

      Comment

      • mikeemitchee4
        Rookie
        • Apr 2010
        • 37

        #4
        Re: "Unable to retrieve Online Pass content from EA server. Pleace try again later."

        I was having the same problem up untill yesterday I was able to get on and play my online cc with no issues, it seems each day gets a little better so I think they are tinkering with the servers, oh and there were still about 100,000 people on yesterday so its not like the people have not been on and that is why it is running better.

        Comment

        • Dolemite2k
          Rookie
          • Jul 2011
          • 14

          #5
          Re: "Unable to retrieve Online Pass content from EA server. Pleace try again later."

          Originally posted by mikeemitchee4
          I was having the same problem up untill yesterday I was able to get on and play my online cc with no issues, it seems each day gets a little better so I think they are tinkering with the servers, oh and there were still about 100,000 people on yesterday so its not like the people have not been on and that is why it is running better.

          I am able to get online see how many is playing in the little map and all that it just don't let me redeem my online pass. Any game mode the requires an online pass is locked out i can't redeem the now 2 online passes i have and i don't get an offer to buy one.

          The thing is the whole reason i buy these games is to play online so right not it's pretty much a 100$ paper weight (yes that's what games cost in Norway). On launch weekend no less, the best weekend in the whole year for online play

          Comment

          • rudyjuly2
            Cade Cunningham
            • Aug 2002
            • 14816

            #6
            Re: "Unable to retrieve Online Pass content from EA server. Pleace try again later."

            I'm on PS3 and mine didn't work initially but I think EA said there was a problem doing it directly through the game for the PS3 only. I got mine to work by going directly to the Playstation Store and putting the code in there. You redeem the code, download it and then when you fire up Madden it works.

            Comment

            • Dolemite2k
              Rookie
              • Jul 2011
              • 14

              #7
              Re: "Unable to retrieve Online Pass content from EA server. Pleace try again later."

              Originally posted by rudyjuly2
              I'm on PS3 and mine didn't work initially but I think EA said there was a problem doing it directly through the game for the PS3 only. I got mine to work by going directly to the Playstation Store and putting the code in there. You redeem the code, download it and then when you fire up Madden it works.
              Exactly the same problem on 360 but it seems far less people are effected i've only seen a few while searching the internet for solutions. The down side is there really isn't any workaround like on the PS3 and EA being EA seem reluctant to even admit there might be a problem so it could take ages for a fix.

              Comment

              • Mikav84
                Rookie
                • Aug 2012
                • 3

                #8
                Re: "Unable to retrieve Online Pass content from EA server. Pleace try again later."

                Originally posted by Dolemite2k
                Exactly the same problem on 360 but it seems far less people are effected i've only seen a few while searching the internet for solutions. The down side is there really isn't any workaround like on the PS3 and EA being EA seem reluctant to even admit there might be a problem so it could take ages for a fix.
                There's at least 5 people in Finland with the exact same issue. Support keeps closing the tickets and forwarding links to connection faq's. Safe to say it's an EA server issue.

                Check this out:

                httx://answers.ea.com/t5/Madden-NFL-Football-13/Online-pass-activation-not-working/td-p/16710/jump-to/first-unread-message

                Replace the x in the beginning with p.

                Comment

                • Dolemite2k
                  Rookie
                  • Jul 2011
                  • 14

                  #9
                  Re: "Unable to retrieve Online Pass content from EA server. Pleace try again later."

                  bookmarked, thanks

                  Comment

                  • fuuuma
                    Rookie
                    • Sep 2011
                    • 83

                    #10
                    Re: "Unable to retrieve Online Pass content from EA server. Pleace try again later."

                    Same issue here and im also from Norway. It seems like a problem for scandinavian users. I even tried calling the EA support but the guy I talked to seemed like a complete moron that knew nothing about the consoles or games in general. He said that he could see that my pass was registered on my account but thats pretty weird since the game says its not. Seems like there is no way to get in contact with any competent people in the EA offices. Most likely that they will just sweep it under the rug since scandinavia probably isnt where they make most money on the Madden games.

                    Comment

                    • steamboat
                      Rookie
                      • Dec 2004
                      • 481

                      #11
                      Re: "Unable to retrieve Online Pass content from EA server. Pleace try again later."

                      the last 24 hours I've had nothing but problems with EA's servers. I can see the map and how many people are online but I either cannot access the online features or it kicks me off within five minutes of being on those features (MUT/OCCM)

                      Comment

                      • prole
                        Rookie
                        • Apr 2012
                        • 1

                        #12
                        Re: "Unable to retrieve Online Pass content from EA server. Pleace try again later."

                        Any news regarding this subject? I got my game yesterday and I'm unable to get online pass to work. I can't even mange to get to the point where you can input the code required to activate the online pass. And by the way I'm from Finland.

                        Comment

                        • fuuuma
                          Rookie
                          • Sep 2011
                          • 83

                          #13
                          Re: "Unable to retrieve Online Pass content from EA server. Pleace try again later."

                          I reported this to EA and was supposed to get an answer within 72 hours after the livechat guy couldnt fix it and had to escalate my case to someone else. Contacted them again today after waiting atleast 120 hours of weekdays, but they still havnt gotten to it yet. So hopefully I will get an update on whats going on soon.

                          Comment

                          • Greencollarbaseball
                            Pro
                            • Jun 2012
                            • 926

                            #14
                            Originally posted by Dolemite2k
                            Rebooted more times then i can count, triple checked my NAT settings, rebooted router, clearer cache you name it i've tried it

                            seems a lot more people are having this problem on PS3 but there's a few ways around it there like redeeming through PSN store

                            No such luck on 360 since the XBL redeem code thing is xxxxx-xxxxx-xxxxx-xxxxx and EA use xxxx-xxxx-xxxx-xxxx codes
                            You have to redeem the code after you start the game. They have their own redeem code section.


                            Sent from my iPhone using Tapatalk
                            Athletics Franchise:

                            2020: 52-39

                            Comment

                            • fuuuma
                              Rookie
                              • Sep 2011
                              • 83

                              #15
                              Re: "Unable to retrieve Online Pass content from EA server. Pleace try again later."

                              Originally posted by Greencollarbaseball
                              You have to redeem the code after you start the game. They have their own redeem code section.


                              Sent from my iPhone using Tapatalk

                              It doesnt work through the games redeem code function either.

                              Comment

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