I will have to disagree! Information and communication should be so much better then what it is - to me that is what costumer service is all about.
Right now we have no clue what EA are working on - it could be a patch or it could be another add on to the current version of CCM.
I would have much greater respect for EA if they came out and said we're trying to fix 1 but 2 won't be in this year. The only response we're getting is "we'll look into it..."
I can understand that not all would be pleased by this approach, but atleast we'd know what to expect.