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Old 09-24-2012, 11:31 AM   #7
kongemeier
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Join Date: Mar 2005
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Re: Madden 13 emphasizing post-launch support

Quote:
Originally Posted by roadman
Not entirely, though.

They can't announce upfront this is what we are working on, if the fix doesn't work, that's worse customer service.

People would be fuming across all madden nation.
I will have to disagree! Information and communication should be so much better then what it is - to me that is what costumer service is all about.

Right now we have no clue what EA are working on - it could be a patch or it could be another add on to the current version of CCM.

I would have much greater respect for EA if they came out and said we're trying to fix 1 but 2 won't be in this year. The only response we're getting is "we'll look into it..."

I can understand that not all would be pleased by this approach, but atleast we'd know what to expect.
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