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Craigsca · 04-09-2013, 12:05 PM

"it can be a very hard thing to follow through on when you know the customer base is the group being neglected by some of your decisions. It’s even harder when the “gamer” in you still lives, and you remember what it was like on the other side in the world of retail consumption and expectation."

So, can you give an example of this? If you're still working for the company I can understand the need to be less than specific, but can you give us an idea of a particular instance where you had to neglect the customer base?

Not to cast aspersions, but the first installment doesn't really SAY anything. Frankly, it sounds more like a brief overview of what's been heard before. I'd love to hear what really is happening behind closed doors.

04-09-2013, 12:05 PM	#6
Craigsca Rookie OVR: 5 Join Date: Dec 2003	"it can be a very hard thing to follow through on when you know the customer base is the group being neglected by some of your decisions. It’s even harder when the “gamer” in you still lives, and you remember what it was like on the other side in the world of retail consumption and expectation." So, can you give an example of this? If you're still working for the company I can understand the need to be less than specific, but can you give us an idea of a particular instance where you had to neglect the customer base? Not to cast aspersions, but the first installment doesn't really SAY anything. Frankly, it sounds more like a brief overview of what's been heard before. I'd love to hear what really is happening behind closed doors.