Yeah I don't understand this unwavering loyalty to EA. Even with such a poor product as Live, I could understand if it was a company that always strives to do well by their customers, take their feedback, and apply it to their product in the future. But this is EA we are talking about! One of the worst gaming companies. They don't care about customer satisfaction, they just want to put out mediocre product after mediocre product and soak up as much money as they can from gullible fools.