01/17/2014 WEB BBB RECEIVE BUSINESS RESPONSE : This customer appears to have encountered an issue in NBA 2K14 that the development team is aware of. The team has been investigating solutions for this issue during the past few weeks, and has submitted an update to our partners at Microsoft and Sony that we believe will resolve this customer's issue. Though the submission process with Microsoft and Sony for updates can take up to 10 to 14 days for final approval and release, we are working with our partners to minimize the wait time for 2K14 players to receive this update. We're continuing to work with this customer on his open support request. That is how 2K responded.
And this is my response to them
01/22/2014 WEB BBB RECEIVED CONSUMER REBUTTAL - SEND TO BUSINESS : (The consumer indicated he/she DID NOT accept the response from the business.)
The product has been unusable since November 2013. Two months is a long time for a product not to work as advertised. They are using the consumer to beta test their product. Basically we (the consumer) paid 2K $60 to work for them. That is unacceptable.