No they're not open. Which is why this guy is irritating me. If this had happened to me, and I got through to Sony, and gotten a refund in all of five minutes I would personally let each one of you know how I did it in great detail with the exact number I dialed. I feel for everyone, but this guy is just lying. He seems to be the only one here who can get a hold of Sony at 4am and get a full refund.