MLB 14 The Show Available As Day 1 Digital Download Available to Download Now (PS4)

[EUBlink]

Re: MLB 14 The Show Available As Day 1 Digital Download at 12:01 AM EST, May 6th (PS4

For what it's worth, following is the conversation I just had with Sony online. Take it for what you will.

Angel J: Hi, my name is Angel J. How may I help you?
Allen N: I preordered MLB 14 for PS4 and it won't download.
Allen N: Having researched the ongoing problem online and seeing no quick fix in the near future, I've now purchased a physical copy of the game from my local Walmart and would like compensation for the $59.99 I paid for the pre-order. I know this will likely be credited solely to my Playstation Wallet, and I'm fine with that.
Angel J: I see, Allen. I'd be happy to look into this for you today.
Angel J: Although you have entered information about a SEN account before this chat, could you please provide the following to confirm the *exact* account you need assistance with?
- Sign-In ID (email address)
- Online ID
Allen N: [email protected]
Allen N: EUBlink
Angel J: Allow me one moment please.
Allen N: Ok.
Angel J: Thank you for your patience, here's your reference number xxxxxxxx. You will be receiving an email notification within the next 7 business days.
Allen N: Notification for what?
Angel J: That the refund has been added to your wallet.
Allen N: So is this a confirmation for a refund or a case number to be looked into about giving a refund? Just wanting to make sure I'm on the same page with you, no offense intended. I just don't want to pay $59.99 twice (plus tax) and not receive compensation.
Angel J: I understand, Allen. I have submitted your case, please note that the refund process takes about 7 business days and the refund will be added to your wallet at the PS Store.
Allen N: Alright, thanks for your time! I'll note the reference number and save the conversation.
Angel J: Is there anything else I can assist you with today, Allen?
Allen N: I believe that's it.
Angel J: Thank you for contacting PlayStation Chat Support.

[Platehpus]

Re: MLB 14 The Show Available As Day 1 Digital Download at 12:01 AM EST, May 6th (PS4

People don't understand that the store isn't even up to date yet.

You can see evidence of it in the Michael Jackson 1-song-a-day thing. The May 6th song isn't available to be listened to, and last I checked...today was May 6th.

So while people are crying and whining -- this is not a The Show issue, it's a PSN issue. Like I said earlier, the only other option was to release the 1.70 firmware earlier, so The Show was available for pre-loading.

But Tuesdays is usually when they update the PSN, and this is nothing new.

But in this day and age...good luck getting that across to people...

This is a very good post. You can tell throughout the patterns of release that the system is flawed to begin with. I haven't tried the 12:01am available to download system with another game but I'm sure with the model they're running it's been like this too. Also, people saying "talking to a brick" etc obviously have very static opinions and refuse to see new facts and roll with the punches. It's a PS store issue, it's been identified and I'm sure it'll be fixed in the future.

Still not buying another game digitally til it is, though.

[ApolloKids]

Re: MLB 14 The Show Available As Day 1 Digital Download at 12:01 AM EST, May 6th (PS4

Wait, the game still isn't up?

[A_Quiet_Pro]

Re: MLB 14 The Show Available As Day 1 Digital Download at 12:01 AM EST, May 6th (PS4

Wait, the game still isn't up?

nope. .............

[Jello]

Re: MLB 14 The Show Available As Day 1 Digital Download at 12:01 AM EST, May 6th (PS4

Has the ignorance died down yet, from people still defending this crap? Guess not.

This isn't being entitled, you're a fool if you believe that.

Exactly. People need to look up "entitlement" because they clearly are using a word they don't understand in a sarcastic manner.

When you purchase something you are, by definition, ENTITLED to own it. We were told we would own this product at 12:01am. The company has yet to deliver on that promise.

Why complaining about that fact makes *us* the bad guys in this scenario I will never comprehend.

[roolz]

Re: MLB 14 The Show Available As Day 1 Digital Download at 12:01 AM EST, May 6th (PS4

Im not angry that the game is not there, thats technology and thats life... humans make mistakes, things happen.

What im disappointed at is the lack of communication, im scrabbling around a '3rd party' site in the form of Operation Sports in order to try and find some information about when it might be there etc

No matter what, communication is the lifeline of a company... ive worked in various industries and in one of them as a manager, if we lost our online systems which affected the customers and business clients, within minutes we had updates going out online, on phone lines, even calling the bigger clients direct to explain.. this would be an hourly exercise so people knew what was going on.

Now I know Sony is huge and the customer base for this game is going to be close to if not over 1 million for downloads... then just a simple PSN notification would suffice, they know the usernames that ordered the game.. so send out a.. Sorry cant download blah blah blah etc and do that every hour that its not available until there is more news.

idk, just my take on it.

Still thanks to this site, im in the loop as much as I can be right now

[jm2054]

Re: MLB 14 The Show Available As Day 1 Digital Download at 12:01 AM EST, May 6th (PS4

I got it hard copy after canceling pre order installed in less then 3 minutes full game

sent from Hogwarts using owlpost

[xcollins24]

Re: MLB 14 The Show Available As Day 1 Digital Download at 12:01 AM EST, May 6th (PS4

do we get the full game after the quick install?

[Flightwhite24]

Re: MLB 14 The Show Available As Day 1 Digital Download at 12:01 AM EST, May 6th (PS4

Im not angry that the game is not there, thats technology and thats life... humans make mistakes, things happen.



What im disappointed at is the lack of communication, im scrabbling around a '3rd party' site in the form of Operation Sports in order to try and find some information about when it might be there etc



No matter what, communication is the lifeline of a company... ive worked in various industries and in one of them as a manager, if we lost our online systems which affected the customers and business clients, within minutes we had updates going out online, on phone lines, even calling the bigger clients direct to explain.. this would be an hourly exercise so people knew what was going on.



Now I know Sony is huge and the customer base for this game is going to be close to if not over 1 million for downloads... then just a simple PSN notification would suffice, they know the usernames that ordered the game.. so send out a.. Sorry cant download blah blah blah etc and do that every hour that its not available until there is more news.



idk, just my take on it.



Still thanks to this site, im in the loop as much as I can be right now

In a nutshell. Thank you


Sent from my iPhone

[nuckles2k2]

Re: MLB 14 The Show Available As Day 1 Digital Download at 12:01 AM EST, May 6th (PS4

Exactly. People need to look up "entitlement" because they clearly are using a word they don't understand in a sarcastic manner.

When you purchase something you are, by definition, ENTITLED to own it. We were told we would own this product at 12:01am. The company has yet to deliver on that promise.

Why complaining about that fact makes *us* the bad guys in this scenario I will never comprehend.

Could be the incessant crying and whining as if someone's $60 was somehow more valuable than anyone else's.

That could get in the way of people hearing the "facts."

[Jello]

Re: MLB 14 The Show Available As Day 1 Digital Download at 12:01 AM EST, May 6th (PS4

Somebody skipped school today...

Actually some of skipped work today, because we believed a statement given by a company at point of purchase. Some of us adjusted our calenders specifically based on that promise at purchase, so yeah...we feel a little let down at this point.

[HozAndMoose]

Re: MLB 14 The Show Available As Day 1 Digital Download at 12:01 AM EST, May 6th (PS4

I got it hard copy after canceling pre order installed in less then 3 minutes full game

sent from Hogwarts using owlpost

you didnt install it fully in 3 minutes

[xcollins24]

Re: MLB 14 The Show Available As Day 1 Digital Download at 12:01 AM EST, May 6th (PS4

lol nvm i see the tiny bar in the top left thats barely moving..i knew it was to good to be true..well bring on the waiting! at least i can look around the menus and play around so not terrible i guess

[Platehpus]

Re: MLB 14 The Show Available As Day 1 Digital Download at 12:01 AM EST, May 6th (PS4

Also, for those expecting refunds and buying hard copies, here's your best bet. Play the hard copy til the game is available to download digitally. If you bought the hard copy from GameStop (the only place I know the policy of returned games) you will be able to get a full refund if you return it in the first 3 days. I know people think they'll be receiving refunds, but you won't. I hate to be negative but I've seen the same garbage spewed from Live Chat representatives before and never got a refund. Worst case scenario, you exchange your hard copy for another game and eat the $60 (Watch Dogs anyone?)

[jm2054]

Re: MLB 14 The Show Available As Day 1 Digital Download at 12:01 AM EST, May 6th (PS4

you didnt install it fully in 3 minutes

It was available to play in under 2 it must have just been quick install because it's on the loading screen now and has been for a few minutes

sent from Hogwarts using owlpost