[hatfield23]

Quote: Originally Posted by Drakar

You certainly are in your right to do so. Its a little bit drastic but I guess Sony didn't do themselves any favor. The least they could have done was an immediate refund, no question ask. I don't know how your financial situation is, so maybe that money is a big deal to you. Patience always rewards those who wait. It a shame that you will take this route as I can tell by your reaction that you are probably a huge baseball fan and the only game in town is on the PS4. Its not like you have a choice.

It really isn't a question of patience at this point. I've been on the phone trying to get a refund issued for over 3 hours. I'm not upset about the delay. These things happen, I get that. I'm upset and frustrated with Sony's support, or lack thereof. I purchased a hard copy because I was told I would be issued a refund, only the call got disconnected after 1 and half hours. When I called back, disconnected again. I'm now on hold for 1 hour and 8 minutes waiting to speak to another supervisor. The 1st rep I spoke with could have updated my account reflecting our conversation and the authorization to refund my $$, however he didn't do that, so now I'm in the same situation again. The reps are rude and obnoxious, despite my attempts to be polite and professional with them.

And now after waiting over 40 minutes to contact chat support, I was just met with a message stating: "We are sorry, there are not reps available for chat at the moment"

Unbelievable.

Finally got through to a supervisor and within 30 seconds, had an email sent for full refund back to my cc card. Why that was so difficult was beyond me.