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Old 05-07-2014, 01:19 PM   #1
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Refund Denials for Digital Buyers

Hi Everyone,

After yesterday's issues/delay with MLB's digital version, I opted to cancel, get a refund from Sony and went out and purchased a physical copy of the disc. Earlier today, I received an e-mail from Sony denying my refund with a reference number and suggest to contact sony if I have any questions. Well, I contacted them and they refuse to give me an opportunity to speak to the people processing these refunds.

Long story short, I am looking to get in touch with anyone who attempted to get a refund yesterday and either failed to get one or was promised a refund that was later denied. I am a law student with plenty of time on his hands and I am considering starting a class action suit against Sony to reimburse those of us to whom they failed to deliver their product to.

See the e-mail below:

Thank you for your recent call to Sony Computer Entertainment America (SCEA) Consumer Services.

We are unable to process your request for a refund on the PlayStation&regNetwork.

According to our Terms of Service, all sales are final.

For more information please check the Terms of Service and User Agreement.

Terms of Service :

http://legaldoc.dl.playstation.net/p..._tosua_en.html

Consumer Information :

Contact Date: 5/6/2014
Name: ABC
Case #: XXXXX



If you have any questions, please feel free to contact a PlayStation specialist at 1 (800) 345-7669.

Our specialists are available Monday through Friday, 6:00 am to 10:00 pm Pacific Time.

Please reference your Case # XXXXX when calling.

A sale is not complete until delivery is completed, which is was not until 3pm EST yesterday.

Also Sony has removed the FAQ answering how to cancel a pre-order, see below:



Please contact me by posting in this thread or send me a PM.
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