Hi Everyone,
After yesterday's issues/delay with MLB's digital version, I opted to cancel, get a refund from Sony and went out and purchased a physical copy of the disc. Earlier today, I received an e-mail from Sony denying my refund with a reference number and suggest to contact sony if I have any questions. Well, I contacted them and they refuse to give me an opportunity to speak to the people processing these refunds.
Long story short, I am looking to get in touch with anyone who attempted to get a refund yesterday and either failed to get one or was promised a refund that was later denied. I am a law student with plenty of time on his hands and I am considering starting a class action suit against Sony to reimburse those of us to whom they failed to deliver their product to.
See the e-mail below:
Thank you for your recent call to Sony Computer Entertainment America (SCEA) Consumer Services.
We are unable to process your request for a refund on the PlayStation®Network.
According to our Terms of Service, all sales are final.
For more information please check the Terms of Service and User Agreement.
Terms of Service :
http://legaldoc.dl.playstation.net/p..._tosua_en.html
Consumer Information :
Contact Date: 5/6/2014
Name: ABC
Case #: XXXXX
If you have any questions, please feel free to contact a PlayStation specialist at 1 (800) 345-7669.
Our specialists are available Monday through Friday, 6:00 am to 10:00 pm Pacific Time.
Please reference your Case # XXXXX when calling.
A sale is not complete until delivery is completed, which is was not until 3pm EST yesterday.
Also Sony has removed the FAQ answering how to cancel a pre-order, see below:
Please contact me by posting in this thread or send me a PM.