They are listening in some ways. They knew people hated the Madden NFL 13 CC feature. People wanted more control and so Madden NFL 25 gave it to them with control of all 32 teams. They knew solely going the online route while ignoring offline users was a bad call. However, they didn't add back things that mattered to some people like CPU vs. CPU in offline franchise mode. While the main purpose is to play the game, they fail to understand that some also like to watch their franchise unfold. In other words, some would rather be the architect and not the jackhammer.
What happens this year will be very telling. I don't like when they take out and then re-feature things, but I'd be happy if they added CPU vs. CPU in offline franchise and added game tickers back in the game. Honestly, I would just like a polished up version of Madden NFL 12 with added on features. There's no need to reinvent features that people like. Just add to it, make it better, correct any issues. That's it for me as a Madden gamer.