[Steve_OS]

Check out the latest video tutorial from The Golf Club, demonstrating how firmness works for the terrain and how to change the setting.

Quote:

Firmness is a global setting for the current course you are creating or editing in the Greg Norman Course Designer. It affects general terrain, heavy rough, light rough, fairway and greens and refers to the amount of ‘bounce’ or ‘kick’ a ball might get when it lands on the ground.