I really don't want to get into a long discussion, but in the interest of transparency, I will reply. It's not about the statement being true or justified, it's not how we do things here. From the TOS:
Of course we can be critical of the missing features, lack of information, gameplay issues, bugs, etc. While we let a lot go around release, it's time for cooler heads to prevail. We're not going to focus on the PEOPLE who make the game. You can disagree with it, but that's how it works at OS.