I'm in the same boat and cannot get on. I'm on PS4, but there are others on XBox who are the same. I got in, lost my PSN+ rewards pack, lost my starter pack, bought a pack and lost that, tried to rename my team from "team 987874327" to my proper team name. Everything was booting me when I tried. Now I'm stuck at the starter pack selection again with error code 399e60e6.
http://forums.2k.com/showthread.php?...Error-399e60e6
No reply from support after 24 hours and a few tweets, but Ronnie keeps retweeting face scans. Go figure.