[dmick4324]

Quote: Originally Posted by mestevo

As awful as all of that is you had some really high expectations of various levels of support that were never going to be met. That's on them for not resetting your expectations and for not putting it in terms for you to understand (as I'm certain the other side of the story isn't nearly as dire), because you've obviously never dealt with a company this large over matters like this. I'll leave it at that, no point picking apart the various issues like that. Hope it gets resolved to your satisfaction in the near future.

I totally understand a Sony store is different than Playstation, and their hands are certainly tied in terms of what they can do for me. It was just something I thought I'd try. In terms of expectations I expect when I make a purchase of upwards of $400 it won't break, let alone break twice after I send it away to be "repaired." I don't think it's crazy to expect a new system rather than continuously send it away to be "repaired." Of course you guys only see one side of the story, but the bottom line is I'm still trying to get my hands on their product. I'm just trying to game lmaooo.