They could say something like this:
"We apologize for stating that the X1 patch would be released this week. We assumed it would based on MS' previous patch release schedule. We've reached out to MS and they indicated there would be a delay in releasing the patch. We are hopeful that the patch will be released soon as its in MS's hands now. Sorry for the inconvenience."
"We apologize for not indicated that we were releasing the US and European PS4 patches separately. The Euro patch is now in Sony's hands and will be released within 10 days. Sorry for the inconvenience."
Its that easy.

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