You've been very contrite, honest, and understanding with your comments today..
It had to be hard seeing all the posts you've seen and very easy to get defensive about them but you haven't.
I think you have to understand that most of the negative posts you're seeing are with regards to the masses and not necessarily your specific scenario. The only posts I've seen specifically directed to you have been a resounding ideal that we all hope that if you were wronged, it will be righted.
The only posts I've made this evening have been with regards to people blaming SCEA for allowing the exploit to happen. To me that's a copout.
I truly both hope and expect that if mistakes were made they will be rectified.