Amazon has been having a lot of issues lately with pre-order stuff. Earlier in the year I pre-ordered a pack for Lego Dimensions. Never got any follow-up e-mails or anything. Release day my order still shows as not shipped so I call Amazon and they proceed to tell me they don't have any more in stock. That is the whole point of the pre-order. It holds a copy for you. Needless to say I cancelled and got it at a store.
I love Amazon but their pre-order stuff has been garbage lately. Have heard other stories as well.
Since getting Best Buy GCU in February 2014, I won't buy a new release game anywhere else.
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