How many sports game that are released don't get criticised a ton? I wouldn't know as I'm not into sports games. I'd imagine most of them do. I know people have issues with Fifa every year anyway.
I also think that because the devs are listening... people are more likely to critique and ask for certain changes. I certainly wouldn't be on here just moaning about things if there wasn't a chance of the developers seeing it and considering doing something about it. This is also why so many devs don't interact with the people that buy their games though. It's tiring for them. Gotta respect those that do.