Red screen on face scan for The One

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  • DTHEGAWD
    Rookie
    • Jun 2015
    • 135

    #1

    Red screen on face scan for The One

    I just copped Live for $4.99. After waiting to install I tried to scan my face but I couldn't. All I see is a red screen and the app can't access my camera even though I gave permission. I have an iPhone 8 with the latest iOS. I have installed and reinstalled the app several times now.

  • FerdBrown
    MVP
    • Oct 2016
    • 1200

    #2
    Re: Red screen on face scan for The One

    Redo it and ensure ample light up front. I did mine outdoors.

    Comment

    • DTHEGAWD
      Rookie
      • Jun 2015
      • 135

      #3
      Re: Red screen on face scan for The One

      I literally bought the game to play this mode

      Comment

      • DTHEGAWD
        Rookie
        • Jun 2015
        • 135

        #4
        Re: Red screen on face scan for The One

        Originally posted by FerdBrown
        Redo it and ensure ample light up front. I did mine outdoors.
        My camera isn't showing up at all so it can't be a lighting issue

        I see threads on EA boards about this as well with no resolution
        Long story short, every time I load into the app, all I get is a red screen instead of my camera. I’m running the latest iOS on an iPhone 8 Plus. - 9230463

        Welcome to EA Forums, where you can chat about games with other players, help each other out, share feedback, and report issues you’re having with EA games.

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        • DTHEGAWD
          Rookie
          • Jun 2015
          • 135

          #5
          Re: Red screen on face scan for The One

          Had to do the scan on my bros iPhone 7. For some reason the 8 is not compatible with the face scan.

          Comment

          • Vazione
            Rookie
            • Aug 2016
            • 251

            #6
            Re: Red screen on face scan for The One

            8, 8 Plus and X don't work with the app.

            Comment

            • TecmoZack
              Armchair GM
              • Jan 2010
              • 1276

              #7
              Red screen on face scan for The One

              Same thing for me. My 8 plus did not work. I used my wife’s 7. Worked perfectly.


              Sent from my iPhone using Operation Sports
              Dallas Sports!

              Comment

              • tedus
                Rookie
                • Aug 2003
                • 219

                #8
                Re: Red screen on face scan for The One

                This app was updated!
                Now, My Iphone X worked!!
                Follow me on twitter @jellychen23

                Comment

                • FerdBrown
                  MVP
                  • Oct 2016
                  • 1200

                  #9
                  Re: Red screen on face scan for The One

                  Yup. Updated.

                  Comment

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