Crash Reports

[Leftos]

If and when you encounter a crash, can you please reply to this thread with your DxDiag.txt, VideoSettings.cfg and CrashReport.txt files?

You can get a DxDiag.txt by running dxdiag (just press the Windows key or click on the start menu and type in dxdiag and run it) and then click on "Save All Information..."
You can get your VideoSettings.cfg and CrashReport.txt by opening Explorer and going to %appdata%\2K Sports\NBA 2K16.

It would also help to mention your Steam username and timestamp (including your location or exact timezone) of the crash, as well as what you were doing to lead up to the crash.

[MarkWilliam]

Re: Crash Reports

Here is mine. Can't add the cfg. file though (invalid file)?

My game SLOWLY goes through to the opening menu but crashes just before.

It happened when I tried to change the res to 1440p. Basically crashing out before I can get in and change anything back......

Steam user name is: blacktop85
My location is: Perth, Australia

[Cripterion]

Re: Crash Reports

Here are mine.
Steam ID : cripterion

I don't have stuttering in game (and don't experience crashes or disappearing audio), as a matter of fact my settings are always above 60fps but there is some stuttering with the team logo swishes during the game and Earnie, Shaq, and Kenny intro as well as foul replays who show the player reacting to the foul, not the foul action.

Borked half time show highlights : it only shows players inbounding the ball after a shot was made, not the actuall highlight action (kinda same as with foul highlight)

And the 1st quarter highlights as well as stadium intro where players are introduced with light effects skip frames even though my fps is at 76 or more and sometimes it will speed up like someone hit the fast forward button.

All of this is really puzzling and I doubt it comes from my rig.
Also why is there no profile for NBA2K16 in Nvidia Inspector? I know we can create it manually but seems you guys didn't work at all with Nvidia this time around?

Cheers and here's hoping to a prompt first patch. I'm not touching the game in this state.

PS : changed VideoSettings to a txt file just so I could upload here but it's labeled correctly in my Appdata/Roaming/2K16 folder.

[Nza]

Re: Crash Reports

Leftos, is there an email or something I can send these to?

Plus I have a CrashReport.dmp that may be of use.

[Leftos]

Re: Crash Reports

Here is mine. Can't add the cfg. file though (invalid file)?

My game SLOWLY goes through to the opening menu but crashes just before.

It happened when I tried to change the res to 1440p. Basically crashing out before I can get in and change anything back......

Steam user name is: blacktop85
My location is: Perth, Australia

If you're stuck on a crash loop after changing graphics settings, then delete VideoSettings.cfg from %appdata%\2K Sports\NBA 2K16. That will restore the settings to default.

[MarkWilliam]

Re: Crash Reports

If you're stuck on a crash loop after changing graphics settings, then delete VideoSettings.cfg from %appdata%\2K Sports\NBA 2K16. That will restore the settings to default.

Handy to know - thanks Leftos.

[DyroneOP]

Re: Crash Reports

I'd like to contribute but I can't attach files.

[Cripterion]

Re: Crash Reports

Leftos, any idea why the replays are completely bugged for some of us? As in not displaying the actions intended, always the aftermath, with players in bounding the ball or just reacting to fouls?

[bcruise]

Re: Crash Reports

Unfortunately I can't post a crash report because my game didn't crash, but it has frozen 3 times with no hope of recovery, forcing me to either log out or shut down/restart my computer. There are some mentions of both 2k15 and 2k16 in the dxdiag error reporting though (I've been comparing both on various things since 2k16 dropped)

The exact card is a Radeon HD 7870 btw - I know it only reports as "7800 Series" everywhere on the system.

Steam username is the same as here - bcruise.

All three have happened during play now CPU vs CPU games.

[trobinson97]

Re: Crash Reports

Same issue as bcruise. No crash reports because it's freezing, forcing me to restart the computer. Have yet to complete a full game because of it.

[ymousanon]

Re: Crash Reports

When i try to make a trade happen in MyGM the game just crashes. Anyone have a clue? Heres the entire appdata 2k16 folder. sendspace. com/file/zxkoud (couldnt post a link, new here)

[Walt Frazier]

Re: Crash Reports

Same issue as bcruise. No crash reports because it's freezing, forcing me to restart the computer. Have yet to complete a full game because of it.

Exact same thing is happening to me now.


Even closing it in control panel does not work. The sound from the game continues, but the screen freezes. Three times in a row = I have given up on trying it as my computer has all my work files and I cannot risk it having issues. No other program has locked my computer up like this.


I have requested a refund via steam.

[Walt Frazier]

Re: Crash Reports

Well...I guess I am stuck with the game.


STEAM just emailed that they will NOT refund as "you have used the product for more than two hours".


The game freezes in play now mode...I only found that out after using other modes for longer than two hours. Haha...oh well.


Leftos...please save the day

[Walt Frazier]

Re: Crash Reports

No idea if this is a help or not...but I noticed my crashes were all when I used a custom roster. I made two edits to the default one, to out Bennet on the Raptors and Javal McGee on the Mavs.

May be a coincidence...but it is not locking up now I am using the 2K roster again.

[bcruise]

Re: Crash Reports

No idea if this is a help or not...but I noticed my crashes were all when I used a custom roster. I made two edits to the default one, to out Bennet on the Raptors and Javal McGee on the Mavs.

May be a coincidence...but it is not locking up now I am using the 2K roster again.

All 3 of my freezes were with the default 2k roster - absolutely no changes. So unfortunately I'd say it's only a matter of time.

Good luck though!