Here is a transcript of the email exchanges I have with Elicense regarding a conflict between FOF2 and the other Solecismic games that I have installed on the PC (TCY and FOF2004).
I love these guys but sorry, I am having lots of troubles just making them UNDERSTAND what I need out of them.
First they ask me to send them the debug.dat file...which I did...and then instead of coming back to me with a proper explanation, they keep saying FOF2 is FOF2001...and then they say FOF2 is FOF2002...
what can I do lol
*****************************************************
Hello,
The FOF2 is the FOF2002.
Under FAQ the last question has the link to re-download the FOF
You can find the FAQ under:
or
FOF2 is FOF2002 and FOF1 is FOF2001.
Regards,
Customer Support
[email protected]
http://www.elicense.com/UserSupport for FAQ.
From: Guillaume FAU - MEGASPORT [mailto:[email protected]]
Sent: Monday, September 19, 2005 4:13 AM
To: 'Mary Ellen Girard'
Cc: [email protected]
Subject: RE : 2005091010000081 : FOF2 licencing, game still cannot reach server>>
> >
Hello Mary Elle,>>
>>
This is still not what I need.>>
>>
For the record, here is the chronology of the « FOF series” :>>
FOF1>>
EA SPORTS FRONT OFFICE FOOTBALL (aka “FOF2”)>>
FOF2001>>
FOF2002>>
FOF4>>
FOF2004>>
>>
The last two mails you sent me, with the download links, were relevant to FOF2001, and FOF2002.>>
Like I said, my problem regards EA SPORTS FRONT OFFICE FOOTBALL (aka “FOF2”).>>
>>
I have sent you my debug file along with the order confirmation and a screenshot of the error message: do you have any idea how I can correct the error -10 I receive when trying to install the license ?>>
>>
Best regards,>>
>>
Guillaume>>
>>
>>
-----Message d'origine-----
De : Mary Ellen Girard [mailto:[email protected]]
Envoyé : lundi 19 septembre 2005 05:39
À : [email protected]
Objet : RE: 2005091010000081 : FOF2 licencing, game still cannot reach server>>
>>
Hello,>>
>>
Please download from the link below.>>
>>
ftp://download.elicense.com/pub/EA/F...otball2002.exe>>
>>
Regards,>>
>>
[email protected]>>
>>
From: Guillaume FAU - MEGASPORT [mailto:[email protected]]
Sent: Saturday, September 17, 2005 6:56 PM
To: 'Mary Ellen Girard'
Subject: RE : 2005091010000081 : FOF2 licencing, game still cannot reach server>>
>>
Hi,>>
>>
The game I’m having a problem with is not FOF2001 but FOF2 (aka EA SPORTS FRONT OFFICE FOOTBALL) : the game release right before FOF2001.>>
>>
Thank you,>>
>>
Guillaume>>
>>
PS : attached to this email are the vtdebug.dat file and my order confirmation.>>
>>
>>
>>
-----Message d'origine-----
De : Mary Ellen Girard [mailto:[email protected]]
Envoyé : dimanche 18 septembre 2005 00:17
À : [email protected]
Objet : RE: 2005091010000081 : FOF2 licencing, game still cannot reach server>>
>>
Hello,>>
>>
Please download FOF2001 again from:>>
ftp://download.elicense.com/pub/EA/F...otball2001.exe>>
>>
Please let us know if you are still having a problem.>>
>>
Regards,>>
>>
Customer Support>>
[email protected]>>
>>
From: Guillaume FAU - MEGASPORT [mailto:[email protected]]
Sent: Saturday, September 17, 2005 5:57 AM
To: [email protected]; [email protected]
Subject: TN#: 2005091010000081 : FOF2 licencing, game still cannot reach server>>
>>
Hello, I contacted you last week and you answered me (see below).>>
However, the problem seems to be somewhere else because no matter WHERE I try to install FOF2, I still have the same error message saying "a connection to the licence servers could not be established". >>
Basically, the licencing process says it can't access Internet...there is, I believe, a conflict with the two other elicence games that I have installed already (FOF2004 and TCY) since the FOF2 game which I am trying to install today is more ancient and perhaps uses an elicence technology/language which creates conflict with newer games and newer elicence processes like FOF2004 and TCY.>>
>>
I have attached to this email a screenshot of the error message I have when trying to install FOF2 (aka EA SPORTS FRONT OFFICE FOOTBALL).>>
>>
What can be done ??>>
>>
Best regards>>
>>
Guillaume FAU>>
>>
>>
>>
>>
>From: eLicense Support <[email protected]>>>
>To: "Guillaume FAU" >>
>Subject: [TN#: 2005091010000081] FOF2 licencing : can't reach server !>>
>Date: Sat, 10 Sep 2005 11:30:33 -0400 (EDT)>>
>> >
>Dear Guillaume FAU,>>
>> >
>I have reissued a license for you.>>
>> >
>+++++++++++++++++++++>>
>Customer Support>>
>ViaTech Technologies, Inc.>>
>[email protected]>>
>> >
>Visit http://support.elicense.com/ for>>
>FAQ information and a help request form>>
>> >
>> >
>"Guillaume FAU" wrote:>>
>> >
> > Hello,>>
> >>>
> > I can't access the servers to unlicence/licence EA SPORTS FRONT OFFICE>>
> > FOOTBALL (AKA FOF2).>>
> > I receive an "error code 10" when trying to install the licence.>>
> > It says : "a connection to the licence servers could not be established">>
> >>>
> > In the meantime, I was able to install the licences for my two other>>
> > games :>>
> > TCY and FOF 2004.>>
> >>>
> > What can be done ? is the server having a problem and so I cannot reach>>
> > it>>
> > or is this something else ??>>
> >>>
> > Thank you very much for your reply.>>
> > Guillaume>>
> >>>
> > PS : please find attached the order confirmation for my set of licences>>
> > for>>
> > FOF2. Best regards>>
> >>>
> > _________________________________________________________________>>
> > Vidéoconférence plein écran avec MSN Messenger>>
> > http://g.msn.fr/FR1001/866>>
> >
