License question

PurdueBrad · 03-02-2008, 10:30 AM

I've put in a support form and a support e-mail to Viatech but I assume they are closed on the weekends. Just wondering what the ballpark turnaround is on an elicense request is? My old laptop melted down and I (and I'm not sure how I managed to do this) didn't save my order id# so I need them to send it to me. Any idea how many days this takes?

Thanks!

Ben E Lou · 03-02-2008, 12:24 PM

I'm not sure what sort of schedule they have, but I know I received a pretty quick response (maybe 3 or 4 hours) from them on a weekend in the past.

PurdueBrad · 03-02-2008, 12:43 PM

Thanks Skydog, much appreciated!

Ben E Lou · 03-02-2008, 03:38 PM

Let us know how long it takes, by the way.

PurdueBrad · 03-02-2008, 04:45 PM

Actually, got it about forty-five minutes ago, so somewhere around five to six hours.

Ben E Lou · 03-02-2008, 04:50 PM

On a Sunday. For reference later....

elicense response time weekend sunday viatech

johnnyshaka · 07-08-2008, 11:39 AM

Hmmm...I realize it was a long weekend in the States but I filled out a support form Friday (July 4th) morning and still haven't heard anything yet. I sent an email to sales today to see if I could wake somebody up over there but still nothing.

That's odd, I haven't had problem in the past but this is a little ridiculous.

sovereignstar · 07-08-2008, 11:45 AM

Not sure if it's true or not, but I've heard that using the support form will get you a slower response. E-mail them at this address:

support AT elicense DOT com

johnnyshaka · 07-08-2008, 01:03 PM

Done.

We'll see what happens now.

Thanks!

03-02-2008, 12:24 PM	#2
Ben E Lou Morgado's Favorite Forum Fascist Join Date: Oct 2000 Location: Greensboro, NC	I'm not sure what sort of schedule they have, but I know I received a pretty quick response (maybe 3 or 4 hours) from them on a weekend in the past. __________________ The media don't understand the kinds of problems and pressures 54 million come wit'!

03-02-2008, 03:38 PM	#4
Ben E Lou Morgado's Favorite Forum Fascist Join Date: Oct 2000 Location: Greensboro, NC	Let us know how long it takes, by the way. __________________ The media don't understand the kinds of problems and pressures 54 million come wit'!

03-02-2008, 04:50 PM	#6
Ben E Lou Morgado's Favorite Forum Fascist Join Date: Oct 2000 Location: Greensboro, NC	On a Sunday. For reference later.... elicense response time weekend sunday viatech __________________ The media don't understand the kinds of problems and pressures 54 million come wit'!

07-08-2008, 11:45 AM	#8
sovereignstar Pro Starter Join Date: Feb 2004	Not sure if it's true or not, but I've heard that using the support form will get you a slower response. E-mail them at this address: support AT elicense DOT com Last edited by sovereignstar : 07-08-2008 at 11:46 AM.

03-02-2008, 12:43 PM	#3
PurdueBrad Grizzled Veteran Join Date: Jul 2007 Location: DeKalb, IL	Thanks Skydog, much appreciated!

03-02-2008, 04:45 PM	#5
PurdueBrad Grizzled Veteran Join Date: Jul 2007 Location: DeKalb, IL	Actually, got it about forty-five minutes ago, so somewhere around five to six hours.

07-08-2008, 11:39 AM	#7
johnnyshaka College Benchwarmer Join Date: Oct 2002 Location: Edmonton, AB	Hmmm...I realize it was a long weekend in the States but I filled out a support form Friday (July 4th) morning and still haven't heard anything yet. I sent an email to sales today to see if I could wake somebody up over there but still nothing. That's odd, I haven't had problem in the past but this is a little ridiculous.

07-08-2008, 01:03 PM	#9
johnnyshaka College Benchwarmer Join Date: Oct 2002 Location: Edmonton, AB	Done. We'll see what happens now. Thanks!

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