FOF Disk

[Heresiarch]

I have been after the support people for about two months trying to get the FOF disk that I ordered, and as you might expect I am furious. Does anyone have Jim Gindin's email address, or any other way to get results on this?

[Ben E Lou]

You can get FOF on disk?

[Heresiarch]

For $12, when you order the regular download.

[Ben E Lou]

Heh. I had no idea. I'm guessing people don't take that option very much, given that they can download the game at any time. Plus I have to wonder if they even have FOF2K7 CDs still sitting around after all these years....

[Ben E Lou]

Oh, and there's a support email address for Solecismic Software at their web site on one of the FAQ pages, I think...

[Heresiarch]

I've tried Solecismic support and elicense suport numerous times. Solecismic at least replies courteously, but they say only elicense can help me with that. That's why I wanted Jim directly, because I'm getting nowhere.

[Dutch]

It's not something I would've risked. Web pages don't go away after the support goes away...at least not automatically.

At this point, I'd classify any actual support from ViaTech as magical. They have been awesome for a long time but I suspect there is a near zero return on investment these days for them.

Legally though, if they took the $12, they are responsible for providing a service...in this case, a CD. If they can't do that, then they should probably update their website.

For reference,


<TABLE class=content border=0 cellSpacing=0 cellPadding=0 width=750><TBODY><TR vAlign=top><TD width="100%" align=center><TABLE border=0 cellSpacing=0 cellPadding=0 width="96%"><TBODY><TR><TD class=prodDesc align=left>In addition to purchasing the download version of Front Office Football 2007 (Windows 98/ME/XP/2000), you may also purchase a Backup CD of the download that will be shipped to you. This CD is available to you for $12.00. (Includes S&H, International orders add $15.00 S&H.) To add this backup CD to your order, click the "With CD" button, otherwise click the "Without CD" button.
</TD></TR></TBODY></TABLE></TD></TR><TR><TD height=30></TD></TR><FORM method=post name=upgrade_frm action=shoppingcart.asp><TR><TD width=750 align=center><TABLE border=0 cellSpacing=0 cellPadding=0 width=520><TBODY><TR><INPUT name=action value=add type=hidden><INPUT name=cartid type=hidden><INPUT name=AffiliateID value=0 type=hidden><INPUT name=StoreID value=default type=hidden><INPUT name=ProdTitle value="Front Office Football 2007" type=hidden><INPUT name=ProdPriceSKU value=SOLEPFB-FOF-102706|SOLEFOF-PRI-8803,CD1|CD_USD type=hidden><TD align=center><INPUT border=0 name=upgrade value=Go src="/storecommon/images/blueset/with-cd.gif" type=image></TD><TD align=center>https://www.elicense.com/storecommon/images/blueset/without-cd.gif (https://www.elicense.com/solecismic/shoppingcart.asp?action=add&ProdPriceSKU=SOLEPFB%2DFOF%2D102706%7CSOLEFOF%2DPRI%2D8803&cartid=&AffiliateID=0&StoreID=default)</TD></TR></TBODY></TABLE></TD></TR></FORM><TR><TD height=15></TD></TR></TBODY></TABLE>

[stevew]

I don't understand this at all. I agree with the refund part, but there's no reason to need a disk IMO.

[Dutch]

People unfamiliar with the Viatech licensing process and more familiar with traditiinal CD keys are subject to clicking the worse option. The option should not exist.