Comcast e-mail people

Ben E Lou · 03-01-2006, 09:35 AM

Are any of you having trouble with your e-mail accounts today?

Ksyrup · 03-01-2006, 09:41 AM

None that I'm aware of. I've been getting my forwarded messages on my blackberry and just logged into the comcast.net account and see messages there. What's the problem?

Ben E Lou · 03-01-2006, 09:45 AM

Quote:

Originally Posted by Ksyrup

None that I'm aware of. I've been getting my forwarded messages on my blackberry and just logged into the comcast.net account and see messages there. What's the problem?

I wonder if it is a Georgia issue, then, but e-mails getting sent to me are getting returned with "Sorry, I couldn't find any host named comcast.net"

Ksyrup · 03-01-2006, 09:52 AM

I haven't tried sending an email from that email address. Emails are coming to me OK, though.

Ben E Lou · 03-01-2006, 10:06 AM

Can a few of you try to send me one and see what error message comes? benlewis AT comcast.net

I ask because I'm not certain that the tech support person I talked with a few minutes ago is functionally literate. I'd like to give them a little more feedback if the problem is as I suspect it might be.

sachmo71 · 03-01-2006, 10:15 AM

what did you do, Skydog?

wade moore · 03-01-2006, 10:22 AM

Quote:

Technical details of permanent failure:
PERM_FAILURE: SMTP Error (state 9): 551 not our customer

rut-roh raggy...

Ben E Lou · 03-01-2006, 10:23 AM

Quote:

Originally Posted by sachmo71

what did you do, Skydog?

Nothing that I know of. I had one machine with Outlook Express open, and was surfing on this one. I received my last Comcast e-mail this morning at 8:44am. I looked over at the laptop with OE open around 9:30, and noticed the error message. It hasn't worked for me since. Comcast is my ISP, so the problem isn't globally with my account, or I wouldn't be online right now, but the tech support chick kept wanting to check my modem, which of course gave her no solution.

Ben E Lou · 03-01-2006, 10:24 AM

Quote:

Originally Posted by wade moore

rut-roh raggy...

Yeah, she said that my e-mail address wasn't appearing in the system. I sent myself an e-mail from a yahoo account and got "Sorry, I couldn't find any host named comcast.net."

wade moore · 03-01-2006, 10:27 AM

Quote:

Originally Posted by SkyDog

Yeah, she said that my e-mail address wasn't appearing in the system. I sent myself an e-mail from a yahoo account and got "Sorry, I couldn't find any host named comcast.net."

Sounds like an account problem based on my error message, where yours sounds like a network problem... I think I'd go with the former..

As for the incompetency of your tech support person... that frustrates me to no end.. after 8 years in tech support, 2 of which were running one of the biggest, most high-profile desks in the country I hate to see/hear crap like that and how far off base it was.

JonInMiddleGA · 03-01-2006, 10:28 AM

Sounds like some portion of their database that stores email account info has skipped town. IIRC, something like that happened to me with Earthlink once a couple of years ago. They restored a backup & all was apparently right & good again.

sachmo71 · 03-01-2006, 11:21 AM

Quote:

Originally Posted by JonInMiddleGA

Sounds like some portion of their database that stores email account info has skipped town. IIRC, something like that happened to me with Earthlink once a couple of years ago. They restored a backup & all was apparently right & good again.

Or maybe Ewiak works at comcast? Dum-dum-dum!! (<===supposed to be spooky music)

atatange1 · 03-01-2006, 12:53 PM

I just checked my e-mail (10:45 am pacific) and everything worked fine.

03-01-2006, 09:41 AM	#2
Ksyrup This guy has posted so much, his fingers are about to fall off. Join Date: Nov 2000 Location: In Absentia	None that I'm aware of. I've been getting my forwarded messages on my blackberry and just logged into the comcast.net account and see messages there. What's the problem? __________________ M's pitcher Miguel Batista: "Now, I feel like I've had everything. I've talked pitching with Sandy Koufax, had Kenny G play for me. Maybe if I could have an interview with God, then I'd be served. I'd be complete."

03-01-2006, 09:52 AM	#4
Ksyrup This guy has posted so much, his fingers are about to fall off. Join Date: Nov 2000 Location: In Absentia	I haven't tried sending an email from that email address. Emails are coming to me OK, though. __________________ M's pitcher Miguel Batista: "Now, I feel like I've had everything. I've talked pitching with Sandy Koufax, had Kenny G play for me. Maybe if I could have an interview with God, then I'd be served. I'd be complete."

03-01-2006, 10:06 AM	#5
Ben E Lou Morgado's Favorite Forum Fascist Join Date: Oct 2000 Location: Greensboro, NC	Can a few of you try to send me one and see what error message comes? benlewis AT comcast.net I ask because I'm not certain that the tech support person I talked with a few minutes ago is functionally literate. I'd like to give them a little more feedback if the problem is as I suspect it might be. __________________ The media don't understand the kinds of problems and pressures 54 million come wit'!

03-01-2006, 10:28 AM	#11
JonInMiddleGA Hall Of Famer Join Date: Nov 2000 Location: Behind Enemy Lines in Athens, GA	Sounds like some portion of their database that stores email account info has skipped town. IIRC, something like that happened to me with Earthlink once a couple of years ago. They restored a backup & all was apparently right & good again. __________________ "I lit another cigarette. Unless I specifically inform you to the contrary, I am always lighting another cigarette." - from a novel by Martin Amis

03-01-2006, 10:15 AM	#6
sachmo71 The boy who cried Trout Join Date: Oct 2000 Location: TX	what did you do, Skydog?

03-01-2006, 12:53 PM	#13
atatange1 High School JV Join Date: Jul 2001 Location: WA state	I just checked my e-mail (10:45 am pacific) and everything worked fine.

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