iTunes Store - Wrong Album

Groundhog · 03-31-2011, 06:31 PM

Anyone ever bought an album from the iTunes store, only to find it's not the album that it was advertised as?

I bought an album yesterday, and it turns out that instead of the original album, it's a live performance of that album some 20 years after the original release, and taken from a 3-CD live album that shouldn't be available seperately. The iTunes info/album cover/etc. are all from the original album.

I haven't searched, but I imagine there must be some way of requesting a refund.

JonInMiddleGA · 03-31-2011, 06:34 PM

Contact customer service (IIRC there are links or an email address in the help/FAQ online).

I've had only one issue with anything I've bought from the (wonky download that failed) but got a relatively quick reply that was clearly written by a real human being & it was resolved within a couple of hours. I was really pretty shocked by how smooth it all was.

edit to add: Granted, this sounds like it might be a stickier situation, but it seems worth a try.

Comey · 03-31-2011, 06:35 PM

Yes, it's in your iTunes->View My Account->Purchase History->Report a Problem. Very, very easy to do. There is a CNet video about it as well, if you wish to take a look at that.

Groundhog · 03-31-2011, 06:50 PM

Thanks guys, will take a look when I get home.

03-31-2011, 06:34 PM	#2
JonInMiddleGA Hall Of Famer Join Date: Nov 2000 Location: Behind Enemy Lines in Athens, GA	Contact customer service (IIRC there are links or an email address in the help/FAQ online). I've had only one issue with anything I've bought from the (wonky download that failed) but got a relatively quick reply that was clearly written by a real human being & it was resolved within a couple of hours. I was really pretty shocked by how smooth it all was. edit to add: Granted, this sounds like it might be a stickier situation, but it seems worth a try. __________________ "I lit another cigarette. Unless I specifically inform you to the contrary, I am always lighting another cigarette." - from a novel by Martin Amis Last edited by JonInMiddleGA : 03-31-2011 at 06:35 PM.

03-31-2011, 06:35 PM	#3
Comey College Starter Join Date: Nov 2003 Location: CT via PA via CA via PA	Yes, it's in your iTunes->View My Account->Purchase History->Report a Problem. Very, very easy to do. There is a CNet video about it as well, if you wish to take a look at that. __________________ Last edited by Comey : 03-31-2011 at 06:36 PM.

03-31-2011, 06:50 PM	#4
Groundhog Coordinator Join Date: Dec 2003 Location: Sydney, Australia	Thanks guys, will take a look when I get home. __________________ Politics, n. Strife of interests masquerading as a contest of principles. --Ambrose Bierce

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