03-19-2013, 12:25 PM | #1 | ||
Pro Starter
Join Date: Sep 2009
Location: Somewhere More Familiar
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EA's Support is awesome.
I've been having a problem running Origin, which is unfortunately necessary for me to play Mass Effect 3.
So I decided to brave the Origin tech support forums. Hilarity has ensued. I present to you EA's Technical 'Support'. Anyone here have any ideas as to how I can resolve this on my own? |
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03-19-2013, 12:26 PM | #2 |
Coordinator
Join Date: Oct 2000
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I had the same problem once, after uninstalling and reinstalling a few times it seemed to work itself out.
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03-19-2013, 12:28 PM | #3 |
Pro Starter
Join Date: Sep 2009
Location: Somewhere More Familiar
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Huh. I've uninstalled and re-installed about 10 times. I guess I'll keep trying.
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03-19-2013, 12:28 PM | #4 |
Coordinator
Join Date: Oct 2000
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Though it seems more Origin problems have popped up.
Bug in EA’s Origin game platform allows attackers to hijack player PCs | Ars Technica |
03-19-2013, 12:29 PM | #5 |
Pro Starter
Join Date: Oct 2001
Location: Cary, NC
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03-19-2013, 12:30 PM | #6 |
Coordinator
Join Date: Dec 2004
Location: San Diego via Sausalito via San Jose via San Diego
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W.....T.....F???
Vince, have you tried installing the update?
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03-19-2013, 12:31 PM | #7 |
lolzcat
Join Date: Oct 2000
Location: Annapolis, Md
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I demand that heads start rolling at EA, immediately.
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03-19-2013, 12:32 PM | #8 |
College Starter
Join Date: Oct 2000
Location: Berkeley
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I think you should try being more snarky with them in the support thread. It will probably motivate them to try harder to help you.
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03-19-2013, 12:35 PM | #9 |
Coordinator
Join Date: Dec 2004
Location: San Diego via Sausalito via San Jose via San Diego
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I was expecting to see a: "WELCOME TO HOLLYWOOD!!" response from the 'tech support' person.
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I'm no longer a Chargers fan, they are dead to me Coming this summer to a movie theater near you: The Adventures of Jedikooter: Part 4 |
03-19-2013, 12:36 PM | #10 |
Coordinator
Join Date: Oct 2000
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03-19-2013, 12:41 PM | #11 | |
Pro Starter
Join Date: Sep 2009
Location: Somewhere More Familiar
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Quote:
I'm usually pretty good with keeping the snark out - I've been in customer service related jobs pretty much my entire life (restaurants, teaching and now in the utility field). This is absurd though - it's been over a week, and the only solutions I've been presented are things that I have already mentioned that I have done. The most recent is the best, considering he/she didn't even read the prior post that they were responding to. Edit: I also thought it was a nice touch that they responded to the random other guy posting in my thread about receiving his logs, but gave me no such response. Last edited by Vince, Pt. II : 03-19-2013 at 12:43 PM. |
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03-19-2013, 01:31 PM | #12 | |
Coordinator
Join Date: Jan 2003
Location: Conyers GA
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Quote:
I suggest you install Origin to the default Origin folder. Regards, |
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03-19-2013, 01:34 PM | #13 |
College Prospect
Join Date: Nov 2003
Location: Portland, Oregon
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gotta love tech support where english is their 4th language.
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03-19-2013, 01:40 PM | #14 |
Pro Starter
Join Date: Oct 2001
Location: Cary, NC
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I actually had a similar problem Vince with an earlier Mass Effect game - never got it working at all, eventually convinced them to give me my money back. That was a few years ago though and seemed like their support was slightly better.
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03-19-2013, 01:49 PM | #15 | |
College Starter
Join Date: Oct 2000
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Quote:
If that doesn't work, you should try disabling your antivirus and firewall.
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03-19-2013, 01:50 PM | #16 |
Head Coach
Join Date: Oct 2000
Location: NYC
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03-19-2013, 01:53 PM | #17 |
College Starter
Join Date: Oct 2000
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03-19-2013, 01:53 PM | #18 |
Head Coach
Join Date: Oct 2002
Location: Colorado Springs
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Perhaps your computer is having problems.
Have you reinstalled Origin? |
03-19-2013, 02:02 PM | #19 |
Hall Of Famer
Join Date: Dec 2002
Location: Mass.
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Can you tell us what operating system, processor speed and how much RAM you have?
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03-19-2013, 02:38 PM | #20 | |
Coordinator
Join Date: Oct 2000
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Quote:
And more importantly, how much graphics does it have? Do you have a computer with a lot or one with maybe not enough graphics to run Origin? Last edited by mckerney : 03-19-2013 at 02:41 PM. |
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03-19-2013, 02:41 PM | #21 |
Coordinator
Join Date: Oct 2000
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Have you tried downloading some more RAM yet?
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03-19-2013, 02:57 PM | #22 |
Norm!!!
Join Date: Nov 2000
Location: Manassas, VA
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Did you check if you're plugged in?
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03-19-2013, 03:00 PM | #23 |
Go Reds
Join Date: May 2001
Location: Bloodbuzz Ohio
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Do you even own a real computer?
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03-19-2013, 03:00 PM | #24 |
Pro Starter
Join Date: Jan 2011
Location: Madison, WI
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03-19-2013, 03:03 PM | #25 |
Coordinator
Join Date: Dec 2004
Location: San Diego via Sausalito via San Jose via San Diego
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Maybe you should wait for the Beer Tent patch?
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I'm no longer a Chargers fan, they are dead to me Coming this summer to a movie theater near you: The Adventures of Jedikooter: Part 4 |
03-19-2013, 03:53 PM | #26 |
High School Varsity
Join Date: Apr 2002
Location: springfield, il
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Nice to see jbmagic found a job with EA tech support
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03-19-2013, 04:04 PM | #27 |
Hall Of Famer
Join Date: Dec 2003
Location: the yo'
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03-19-2013, 04:23 PM | #28 | ||
Grizzled Veteran
Join Date: Nov 2004
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Quote:
Yea, one of the Mass Effects, I fixed that bug. EA banned me for fixing it though. The problem was with the file you use to do settings. It COMPLETELY bricks the game when you run it. If you don't run it the game defaults to 800x600 with min settings. There are probably STILL do this day dozens of issues in the tech forum about this. The "fix" is to only run it on your first download, uninstall the game, and re-install and never run it again. It saved the settings from your first install. They actually deleted my thread when I fixed it and banned me from the forums. Instead they do crap like you see in the thread this guy linked. I wouldn't play another Origin game if they opened them all up for free....which they actually did by accident last year.
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03-19-2013, 06:21 PM | #29 |
Resident Alien
Join Date: Jun 2001
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Have you ever considered playing on a console?
Last edited by Kodos : 03-19-2013 at 06:21 PM. |
03-19-2013, 07:25 PM | #30 |
Coordinator
Join Date: Dec 2003
Location: Sydney, Australia
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Gee wiz, who'da thought that offshoring support to China to save costs would result in a decrease in quality.
There was a news story over here a little while ago that I found hilarious. It's pretty standard that many Aussie companies offshore their call centres to the Philippines, and one of our major telecomms providers had one of these workers phoning up folks with large phone bills and offering to cut it to $0 for a direct payment to himself of significantly less than what they owe. It was going on for some time. Serves them right IMO.
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03-19-2013, 07:30 PM | #31 |
Head Coach
Join Date: Oct 2002
Location: Colorado Springs
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Heh, you actually got a couple users responding to you now, with gasp, something actually useful to try.
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03-19-2013, 07:32 PM | #32 | |
Grizzled Veteran
Join Date: Nov 2004
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I know you are kidding, but I'll give you a series answer. I do own an XBOX and a Playstation, but as I've grown older screen tearing started making me sick to my stomach. The consoles aren't able to eliminate this on many games, so I use a computer for VSYNC, among many other reasons. It isn't my fault EA is too stupid to correctly make PC games. Everyone else has it figured out, atleast well enough to know that Steam is where the money is. If EA can't figure THAT out, what right do we have to expect them to make games that actually work correctly?
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03-19-2013, 07:42 PM | #33 |
Pro Starter
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03-19-2013, 07:45 PM | #34 |
Coordinator
Join Date: Dec 2003
Location: Sydney, Australia
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I can understand *why* EA would want to develop their own "Steam", but if Steam only sold Valve titles I'd likely never have played HL2 or any other Valve game since.
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Politics, n. Strife of interests masquerading as a contest of principles. --Ambrose Bierce |
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