Failed to Download Live Roster / connection to the show has been lost

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  • TexasDBack
    Rookie
    • Feb 2016
    • 122

    #1

    Failed to Download Live Roster / connection to the show has been lost

    Been experiencing this for almost a week now. I've worked with my ISP, forwarded ports, and read about all the people affected by this in Florida as well. It appears that I can't play with Time Warner Cable in the Dallas area.

    Anyone have any idea how to resolve?


    Sent from my iPhone using Tapatalk
  • Syce
    MVP
    • Dec 2012
    • 1386

    #2
    Re: Failed to Download Live Roster / connection to the show has been lost

    and at what time does this happen? because i tend to see the servers are down early in the morning a lot.
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    • TexasDBack
      Rookie
      • Feb 2016
      • 122

      #3
      Re: Failed to Download Live Roster / connection to the show has been lost

      Originally posted by Sycecg
      and at what time does this happen? because i tend to see the servers are down early in the morning a lot.


      It's been happening for about the 500 times I've tried to connect since about a week ago. Day, night, morning, right now.


      Sent from my iPhone using Tapatalk

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      • TexasDBack
        Rookie
        • Feb 2016
        • 122

        #4
        Re: Failed to Download Live Roster / connection to the show has been lost

        Anyone know how responsive their support usually is? Haven't heard back yet.


        Sent from my iPhone using Tapatalk

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        • jcern2323
          Rookie
          • Mar 2014
          • 229

          #5
          Re: Failed to Download Live Roster / connection to the show has been lost

          I'm in Florida and I am having trouble with online. I have no clue what's going on but I can not even get into a game on the show but my other games work fine. I'm looking for any info on this stuff I'd appreciate it

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          • TexasDBack
            Rookie
            • Feb 2016
            • 122

            #6
            Re: Failed to Download Live Roster / connection to the show has been lost

            Originally posted by jcern2323
            I'm in Florida and I am having trouble with online. I have no clue what's going on but I can not even get into a game on the show but my other games work fine. I'm looking for any info on this stuff I'd appreciate it


            Did you email them as well? I haven't heard back but have no clue of they're normally good at responding to all emails or work more like a black hole.

            Also, my ISP is Time Warner Cable. Who is yours?


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            • jcern2323
              Rookie
              • Mar 2014
              • 229

              #7
              Re: Failed to Download Live Roster / connection to the show has been lost

              Im xfinity so comcast i think and no i have not emailed anyone cuz im thinking it has to be the Show servers since my other games work so i was just gonna wait it out

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              • TexasDBack
                Rookie
                • Feb 2016
                • 122

                #8
                Failed to Download Live Roster / connection to the show has been lost

                Dear SDS/SCEA,
                I've called, emailed and posted in forums/social media. I've supported you in all kinds of issues in the last few years. All I'm asking is that you acknowledge me as a customer and respond to one single communication.

                This is extremely poor customer experience. I'm not even referring to the issue, but the lack of response in any channel.


                Sent from my iPhone using Tapatalk

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                • jcern2323
                  Rookie
                  • Mar 2014
                  • 229

                  #9
                  Re: Failed to Download Live Roster / connection to the show has been lost

                  I played a game tonight it played great!!!

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                  • TexasDBack
                    Rookie
                    • Feb 2016
                    • 122

                    #10
                    Re: Failed to Download Live Roster / connection to the show has been lost

                    Originally posted by jcern2323
                    I played a game tonight it played great!!!


                    Lucky you. I'm still dead in the water.


                    Sent from my iPhone using Tapatalk

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                    • yankeesgiants
                      I Drink Like A Champion!!
                      • Feb 2007
                      • 2477

                      #11
                      Re: Failed to Download Live Roster / connection to the show has been lost

                      Had the same issue for most of June. It has cleared up in July
                      I dont remember there names but they were allot of fun....

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