Oh, here's the translation:
Hello (Mabek), Thank you for your reply. Unfortunately I cannot disclose many details about the banning.
= Unfortunately I do not know who would be able to unban you.
What I can tell you is that your account stating that you have upgraded your player without spending VC. The banning is an action taken by the developers to all the users who exploited such glitch.
= You have been automatically banned by an algorithm of our system.
We are very sorry that we are currently not considering appeals for this issue.
= There's nobody responsible or authorized to unban people.
The banning of this account will be permanent. Sorry for bringing you the bad news. As to the other related questions you have or you may have, I recommend getting on social media.
= If you need help you gotta contact people who matter or you need to go somewhere where you will be seen and potentially cause harm to the company's image.
You can talk to NBA 2K and our public spokesman Ronnie 2K on Twitter here: [Twitter Link] On the official 2K NBA discussion pages here: [2k Forum Link]
= If you need help you gotta be lucky and find somebody who has a better connection to the people in charge.
Should you want to know an alternative way to back online: you can try to create a new STEAM account then use family share to link the two accounts. After that, you can use the new account to run the game.
= I'd love to help you, but I can't.
If you have any other technical questions, please don’t hesitate to contact us again. Regards, Chao Z 2K Support
= Hope you don't hate me or my colleagues in the support department.
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