NBA Live 365 Status Update

[TJdaSportsGuy]

Re: NBA Live 365 Status Update

Alright guys,

So the PS3 update is working correctly with lineup changes! Unfortunately, the 360 update isn't working correctly so we're working on that right now. I'll give you updates as things move along.

I know by now saying sorry is not good enough, but very sorry for this inconvenience.

It's good enough, lol. Technical problems happen, no biggie. It's just a video game. I'm just glad to know it's not a problem with me specifically.

[GHUGHES]

Re: NBA Live 365 Status Update

you don't even know what goes into the process, I'm sure it's hard work so give them a chance and relax.

And I really dont care to know.They've had 3 chances already NCAA 09 Madden 09 and LIVE 09 and blew all 3 out the door.

[joel0078]

Re: NBA Live 365 Status Update

you don't even know what goes into the process, I'm sure it's hard work so give them a chance and relax.

I don't think many people care to know what the process is. Consumers just want the game to work how its advertised. I'm not saying people should be getting all worked up, cause the season did just start. But on the other hand, these guys are right, Live producers have had months to work the kinks out and people have come to expect this stuff to work from the get go...Like the one guy said, they spent who knows how much time forcing 5 minute long "365" trailers down our throats, over the last several nights on TNT and such. If I had gone out to buy the game based on seeing those commercials, and then got home and it didn't work, I'd be pissed. However, I don't think this problem (kinks) are only EA related though. It should be expected with all products touting a breakthough feature.

Aside from that, as a basketball fan and owner of Live and 2K, while I'm enjoying the gameplay of both games, between Live's 365 not working as advertised (yet) and the fact I can't get a game online (yet) with 2K, I'm pretty disappointed with both games right about now.

[bkrich83]

Re: NBA Live 365 Status Update

And I really dont care to know.They've had 3 chances already NCAA 09 Madden 09 and LIVE 09 and blew all 3 out the door.

Ok, I guess we'll see ya later then.

[bkrich83]

Re: NBA Live 365 Status Update

i'm all for this, but why do i get the feeling that we're all taking part in one big beta test with this 365 thing? i understand its new, i understand its revolutionary, but shouldn't they have "worked out the kinks" when the game was in development? there were nba games being played in june...

Testing in a test enivronment and doing it in production will never be the same. There are certain parameters in the production environment you simply can not replicate in testing.

[Pared]

Re: NBA Live 365 Status Update

Testing in a test enivronment and doing it in production will never be the same. There are certain parameters in the production environment you simply can not replicate in testing.

Completely agree with you.

On that hand, however, is that a viable reason in the eyes of a typical customer? Would you be happy with a piece of software you purchased off an online website that you couldn't use as advertised?

Think about the guy that actually paid the $10 off of the XBL Marketplace.

Either way, if you purchased the game and this code was given to you, understand that you shouldn't really be complaining considering it was included "for free." And I used "for free" very loosely.

[bkrich83]

Re: NBA Live 365 Status Update

Completely agree with you.

On that hand, however, is that a viable reason in the eyes of a typical customer? Would you be happy with a piece of software you purchased off an online website that you couldn't use as advertised?

Think about the guy that actually paid the $10 off of the XBL Marketplace.

Either way, if you purchased the game and this code was given to you, understand that you shouldn't really be complaining considering it was included "for free." And I used "for free" very loosely.

At this stage of the game how many people have had to buy that 10 dollar XBL purchase?

It went live yesterday and they've had problems with it, and apparently have worked almost overnight to fix it. **** happens when you release a new product or technology. If they appeared to be sitting on their hands, I 'd be pissed as well. But they appear to be working towards a solution as quickly as they can. I can't ask for more than that.

My point was the "how can this not be tested" questions don't always make sense. When dealing with something of this size and scope you can't always test it in the test environment like it would be in production.

And make no mistake more than a few posts in this thread have been made with nothing more than furthering the anti-EA agenda that some people simply can't let go.

I expect this issue to be resolved shortly and if not, then EA would deserve whatever criticism aimed at them

[stephensonmc]

Re: NBA Live 365 Status Update

hey guys, don't take this word for word, but I said I'd update you.

It looks like we've found the issue, so we're working on getting it up. Our testers and online engineers are working as we speak. Still no ETA, but I wanted to give you all an update.

[joel0078]

Re: NBA Live 365 Status Update

Either way, if you purchased the game and this code was given to you, understand that you shouldn't really be complaining considering it was included "for free." And I used "for free" very loosely.

I respectfully disagree with this statement. Regardless of how you activated your 365 code, as a consumer you have a right to complain. Like you said, imagine getting a product only to have the product not work as advertised....That's exactly what is happening right now with 365. People are already hesitant about this feature, wondering whether it will really be "made fresh daily" and live up to the hype. So far, I think people are not so optomistic on that one.

We all paid for the feature one way or the other and it's not working (yet). In my opinion all complaints are valid. Let's face it, EA hasn't given consumers all that much to be excited about in regards to NBA Live, the last few years. They are on thin ince and as such will be ridiculed and subjected to alot more criticism, alot more often.

I'm sure the feature will eventually work, but from where I'm sitting, my feeling is: Don't spend the last 3 months blowing up this feature, in addition to the last week all over t.v. and then tell us there are "kinks". Ooops. Talk about egg on face.

[TheViper1983]

well I'm stuck exactly in the middle. I understand where the producers are coming from. I mean it sounds like they are trying their hardest to satisfy everyone and get this thing rolling. But on the other hand, yes they should have had this completely tested during the summer league or even preseason, Yes they should follow up on nationally televised commercials about being "made fresh daily" But I'm not gonna let this incodent piss me off like it has everyone else...just be patient and they will get it working... I'm excited to see the product just as the rest of you.

[bkrich83]

Re: NBA Live 365 Status Update

Let's face it, EA hasn't given consumers all that much to be excited about in regards to NBA Live, the last few years. They are on thin ince and as such will be ridiculed and subjected to alot more criticism, alot more often.

If that was true, then why in the hell would you buy the product sight unseen?

Yes it is inconvenient right now, and if i didn't feel EA was working hard to resolve, it I would be pissed. But the truth of the matter, unforseen technical problems do happen, such is life when you live with technology such as this. It's inconvenient, but unfortunately at times unavoidable.

[Pared]

Re: NBA Live 365 Status Update

At this stage of the game how many people have had to buy that 10 dollar XBL purchase?

It went live yesterday and they've had problems with it, and apparently have worked almost overnight to fix it. **** happens when you release a new product or technology. If they appeared to be sitting on their hands, I 'd be pissed as well. But they appear to be working towards a solution as quickly as they can. I can't ask for more than that.

My point was the "how can this not be tested" questions don't always make sense. When dealing with something of this size and scope you can't always test it in the test environment like it would be in production.

And make no mistake more than a few posts in this thread have been made with nothing more than furthering the anti-EA agenda that some people simply can't let go.

I expect this issue to be resolved shortly and if not, then EA would deserve whatever criticism aimed at them

Fair enough. I still would say it's unfair for people to be completely pacified with a "we're working on it response." But hey, we certainly know they would get this reaction by some people at any opportunity, so that's to be considered.

hey guys, don't take this word for word, but I said I'd update you.

It looks like we've found the issue, so we're working on getting it up. Our testers and online engineers are working as we speak. Still no ETA, but I wanted to give you all an update.

I know you can't go into detail but it's good that you're able to update us on the status, even if we are a minuscule part of your consumer base. Hopefully the EA boards are being utilized in the same frame.

I respectfully disagree with this statement. Regardless of how you activated your 365 code, as a consumer you have a right to complain. Like you said, imagine getting a product only to have the product not work as advertised....That's exactly what is happening right now with 365. People are already hesitant about this feature, wondering whether it will really be "made fresh daily" and live up to the hype. So far, I think people are not so optomistic on that one.

We all paid for the feature one way or the other and it's not working (yet). In my opinion all complaints are valid. Let's face it, EA hasn't given consumers all that much to be excited about in regards to NBA Live, the last few years. They are on thin ince and as such will be ridiculed and subjected to alot more criticism, alot more often.

I'm sure the feature will eventually work, but from where I'm sitting, my feeling is: Don't spend the last 3 months blowing up this feature, in addition to the last week all over t.v. and then tell us there are "kinks". Ooops. Talk about egg on face.

Again, fair enough. My point was simply as much as this was advertised, you got it thrown in "for free" because of T-Mobile. They paid for it, otherwise you would still have the same exact thing you do now unless you bought it off XBLM or PSN Store.

Either way, they're working on and that's all you can really ask at this point. It's not like they're out playing pick-up games on a Saturday... they're supporting their game, something they should've been doing for many year's now.

well I'm stuck exactly in the middle. I understand where the producers are coming from. I mean it sounds like they are trying their hardest to satisfy everyone and get this thing rolling. But on the other hand, yes they should have had this completely tested during the summer league or even preseason, Yes they should follow up on nationally televised commercials about being "made fresh daily" But I'm not gonna let this incodent piss me off like it has everyone else...just be patient and they will get it working... I'm excited to see the product just as the rest of you.

And that's exactly my stance as well. I can understand both sides, but when posts are made without a little perspective on everything going on... tough to agree with their viewpoint.

[talbain]

Re: NBA Live 365 Status Update

Testing in a test enivronment and doing it in production will never be the same. There are certain parameters in the production environment you simply can not replicate in testing.

if we were talking about sending people to mars, the moon or some other unknown destination, i'd agree with you. but this is a stat driven videogame we're talking about, with finite parameters and controlled variables. that argument does not fly. as i said earlier, this could have been fully field tested back in june during the nba playoffs when the game was in beta. i'm frustrated, and at this point we were all sold a bill of goods that has not been delivered at all. is any aspect of 365 working for anybody? the rosters are not updated, the rewind games are not updated, and the player tendencies are not updated. this should have been ready to go at tip off, and the fact that it is not is inexcusable

[stephensonmc]

Re: NBA Live 365 Status Update

I just want to clarify on something quickly.

I totally get your frustrations and concerns, but when "testing this" we had to do it on past data and it worked fine. We knew there may be some "kinks" at the start because we had no way of testing this.

I understand your frustrations and anger, I don't blame you. But know we do appreciate your patience and understanding. It's all we can ask for at this point.

[Pared]

Re: NBA Live 365 Status Update

is any aspect of 365 working for anybody? the rosters are not updated, the rewind games are not updated, and the player tendencies are not updated.

I'm pretty sure whatever issues they have all are dependent on the roster changes/updates and their inability to push them.

It's already updated on the PS3. So it's obvious the framework is there.