Is MS shooting themselves in the foot?

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  • Spongedaddy
    MVP
    • Feb 2006
    • 2030

    #1

    Is MS shooting themselves in the foot?

    So this morning I read this: http://www.kotaku.com/gaming/top/and...out-226691.php. This is the third "major" blogger site to have a 360 recently brick on them.

    Then I read this: http://www.kotaku.com/gaming/gizmodo...ive-226813.php. Suddenly it all made sense. We are talking about Bill Gates and MS. This is the same company that has a history of selling beta testing retail products.

    Here's a quote from the bloggers lunch with Gates:""That's a very big deal," he said. "If you go into Microsoft and say what's the thing that when Ballmer shows up, Bill shows up, Ray shows up they just try to hammer into your head. It's Live, Live, Live," he said. "We have to get Windows more Live enabled, office more Live enabled.""

    Remember when everyone laughed at Ken Crazyguy from Sony for pressing that the PS3 is a PC? Well MS wants to make the Xbox more than a PC. This is Gates vision of (and I am not kidding here) home domination. MS wants to use the 360 and Live to control many of the electronic aspects of our lives. Notice how the 360 has taken a one year leap into downloadable movies and DVR service? In the span of one console generation the Xbox has gone from a gaming machine to a multi-purpose entertainment machine.

    Okay so...here's the history lesson: remember Windows ME? If you had it you remember it. ME was pretty bad. The tech community hated it and consumers were frustrated by it. MS cannot have the 360 going down the path of ME. If more consoles begin to brick within a year the backlash could be awful. We are starting to see it happen. I know quite a few people on their third machine. Gamers will put up with it, but will regular consumers? What happens if MSNBC or another major source picks up on this story? Damage control anyone?

    What's dangerous for MS is the competition is smart. This isn't NT vs Netware. The Wii is being marketed in a brilliant way. It has a great message, press and most importantly word of mouth. Sony seems to be doing a reversal going into a different spin away from Ken Crazyman. MS cannot afford to go down a poor quality path right now. Yes Halo 3 will sell, but it is not going to be alone.

    Software wise the 360 has everything going for it. Live is the best online gaming platform out there. If MS plays its cards right it can also lead the charge for digital distribution. The Xbox has the potential to beome the name in home entertainment as it grows. However, if the hardware game keeps going the way it is the company is going to shoot itself in the foot. The quality must improve and if MS is smart they will offer the new chips in every repair issue. Sure it will cost them more in the short-term, but in the long-run they can make out like bandits.

    Let's hope for the best.
    DON'T PANIC
  • jpup
    MVP
    • Feb 2003
    • 4571

    #2
    Re: Is MS shooting themselves in the foot?

    nobody watches MSNBC.
    NFL: Tennessee Titans
    MLB: Cincinnati Reds

    Comment

    • J3Omal
      Rookie
      • Jul 2004
      • 28

      #3
      Re: Is MS shooting themselves in the foot?

      How much is it to have your 360 "serviced"?

      Comment

      • Gary Armida
        MVP
        • Oct 2003
        • 2533

        #4
        Re: Is MS shooting themselves in the foot?

        Originally posted by jpup
        nobody watches MSNBC.


        I was thinking the same thing and then I scrolled down and saw your post. Great line.
        Formerly Favre4vr

        Comment

        • mrprice33
          Just some guy
          • Jul 2003
          • 5986

          #5
          Re: Is MS shooting themselves in the foot?

          i got mine serviced for free...it took like 7 business days...wasn't a big deal...


          ish breaks, hell, I had 4 sega genesises, and that was without replacement plans and warranties, I BOUGHT 4 of them because 3 broke...

          Comment

          • luv_mist
            Older
            • May 2004
            • 9596

            #6
            Re: Is MS shooting themselves in the foot?

            You know what will boost the love for M$?? Great customer support. They seem to be extending and bending over backwards for their consumer to make them happy. Honestly, if that doesn't win over a consumer, then I don't know what will. I like them so much more. Everything is falling into place for them. I'm kind of nervous about them spreading themselves thin across the media format. However, if they don't do it now, it's only a matter of time before another company takes the same mindset and does it.

            Comment

            • pk500
              All Star
              • Jul 2002
              • 8062

              #7
              Re: Is MS shooting themselves in the foot?

              Originally posted by luv_mist
              You know what will boost the love for M$?? Great customer support. They seem to be extending and bending over backwards for their consumer to make them happy.
              Hogwash. Great customer support starts with designing and manufacturing a product that will last right out of the box. MS has failed miserably at this with the 360.

              Take care,
              PK
              Xbox Live: pk4425

              Comment

              • Spongedaddy
                MVP
                • Feb 2006
                • 2030

                #8
                Re: Is MS shooting themselves in the foot?

                We will see if MS has learned its lessons. They took a huge spanking with ME, but came back and actually "won" the networking war.
                DON'T PANIC

                Comment

                • jmood88
                  Sean Payton: Retribution
                  • Jul 2003
                  • 34639

                  #9
                  Re: Is MS shooting themselves in the foot?

                  Originally posted by J3Omal
                  How much is it to have your 360 "serviced"?
                  It's free but for some reason I had to pay to ship it there. They said that they would send a box until I told them that my disc tray was messed up, then i had to pay.
                  Originally posted by Blzer
                  Let me assure you that I am a huge proponent of size, and it greatly matters. Don't ever let anyone tell you otherwise.

                  If I went any bigger, it would not have properly fit with my equipment, so I had to optimize. I'm okay with it, but I also know what I'm missing with those five inches. :)

                  Comment

                  • HMcCoy
                    All Star
                    • Jan 2003
                    • 8212

                    #10
                    Re: Is MS shooting themselves in the foot?

                    Originally posted by pk500
                    Hogwash. Great customer support starts with designing and manufacturing a product that will last right out of the box. MS has failed miserably at this with the 360.

                    Take care,
                    PK


                    Thats a theoretical argument that doesn't really fit, PK. Design and customer service are entirely different animals. I agree that the 360's poor quality is inexcusable, but if they go out of their way to fix the issues including extending the waranty and/or redesigning the machine, then I'd still say their actions have been acceptable. One of my friends is on his third, I'm on my second...thats bad ju ju. However playing with him on Vegas over XBL is the best gaming experience I've ever had bar none, so we can both shrug it off and forgive.

                    edit: I agree with the original poster. MS problems do seem to be driving customers away.
                    Last edited by HMcCoy; 01-08-2007, 11:32 PM.
                    Hank's Custom Collectibles 3D printer/painter extraordinaire

                    Comment

                    • Spongedaddy
                      MVP
                      • Feb 2006
                      • 2030

                      #11
                      Re: Is MS shooting themselves in the foot?

                      Originally posted by pk500
                      Hogwash. Great customer support starts with designing and manufacturing a product that will last right out of the box. MS has failed miserably at this with the 360.

                      Take care,
                      PK
                      I think that MS has lost a step on their customer support skills. Most of the time I get a totally clueless person when I call. At the bigger level extending the warranty is noce. However, I am reminded of Tommy Boy (I think that's the one): "I can s$#t in this can and give you a warranty, but it's still a can of s#$t!"
                      DON'T PANIC

                      Comment

                      • ODogg
                        Hall Of Fame
                        • Feb 2003
                        • 37953

                        #12
                        Re: Is MS shooting themselves in the foot?

                        Originally posted by Spongedaddy
                        So this morning I read this: http://www.kotaku.com/gaming/top/and...out-226691.php. This is the third "major" blogger site to have a 360 recently brick on them.

                        Then I read this: http://www.kotaku.com/gaming/gizmodo...ive-226813.php. Suddenly it all made sense. We are talking about Bill Gates and MS. This is the same company that has a history of selling beta testing retail products.

                        Here's a quote from the bloggers lunch with Gates:""That's a very big deal," he said. "If you go into Microsoft and say what's the thing that when Ballmer shows up, Bill shows up, Ray shows up they just try to hammer into your head. It's Live, Live, Live," he said. "We have to get Windows more Live enabled, office more Live enabled.""

                        Remember when everyone laughed at Ken Crazyguy from Sony for pressing that the PS3 is a PC? Well MS wants to make the Xbox more than a PC. This is Gates vision of (and I am not kidding here) home domination. MS wants to use the 360 and Live to control many of the electronic aspects of our lives. Notice how the 360 has taken a one year leap into downloadable movies and DVR service? In the span of one console generation the Xbox has gone from a gaming machine to a multi-purpose entertainment machine.

                        Okay so...here's the history lesson: remember Windows ME? If you had it you remember it. ME was pretty bad. The tech community hated it and consumers were frustrated by it. MS cannot have the 360 going down the path of ME. If more consoles begin to brick within a year the backlash could be awful. We are starting to see it happen. I know quite a few people on their third machine. Gamers will put up with it, but will regular consumers? What happens if MSNBC or another major source picks up on this story? Damage control anyone?

                        What's dangerous for MS is the competition is smart. This isn't NT vs Netware. The Wii is being marketed in a brilliant way. It has a great message, press and most importantly word of mouth. Sony seems to be doing a reversal going into a different spin away from Ken Crazyman. MS cannot afford to go down a poor quality path right now. Yes Halo 3 will sell, but it is not going to be alone.

                        Software wise the 360 has everything going for it. Live is the best online gaming platform out there. If MS plays its cards right it can also lead the charge for digital distribution. The Xbox has the potential to beome the name in home entertainment as it grows. However, if the hardware game keeps going the way it is the company is going to shoot itself in the foot. The quality must improve and if MS is smart they will offer the new chips in every repair issue. Sure it will cost them more in the short-term, but in the long-run they can make out like bandits.

                        Let's hope for the best.
                        Here we are, nearly 10 years later from the above post, and these words of Spongedaddy proved themselves pretty prophetic considering how Sony has taken MS behind the woodshed in the most recent gen sales.

                        While I love the Xbox One media-centric capabilities and initial focus it is pretty clear that the consumers prefer a gaming console to be primarily a gaming console with the other stuff secondary. Thank goodness Phil is in charge to get them going back in the right direction (which I do believe they are heading now).
                        Streaming PC & PS5 games, join me most nights after 6:00pm ET on TwitchTV https://www.twitch.tv/shaunh20
                        or Tiktok https://www.tiktok.com/@shaunh741

                        Comment

                        • mestevo
                          Gooney Goo Goo
                          • Apr 2010
                          • 19556

                          #13
                          Re: Is MS shooting themselves in the foot?

                          Not sure how you got that from the quoted post about hardware reliability, but OK.

                          Comment

                          • Fresh Tendrils
                            Strike Hard and Fade Away
                            • Jul 2002
                            • 36131

                            #14
                            Re: Is MS shooting themselves in the foot?

                            Slow day today?



                            Comment

                            • N51_rob
                              Faceuary!
                              • Jul 2003
                              • 14805

                              #15
                              Re: Is MS shooting themselves in the foot?

                              Are we really bumping a thread that had it's last response 9 years ago. LOCKED. Grow up people.
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