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  • #1
    X*Cell
    Collab: xcellnoah@gmail
    • Sep 2002
    • 8107

    Update Profile Bug


    I want to connect to XBOX Live with my gamertag, but it prompts this message:

    Your account has been suspended due to a problem with your payment option. Please use a different payment option or update your current information in Account Management.

    Update Profile

    Cancel


    Problem is... when I click Update Profile... it takes me to my account management screen for 2 seconds, and then goes back to the regular XBOX screen... still unconnected to Live...

    any ideas for what I should do?
    SAN ANTONIO SPURS
  • #2
    bergie56
    T*rg*t F**ld
    • Mar 2004
    • 3984

    Re: Update Profile Bug


    Re: Update Profile Bug

    Originally posted by X*Cell
    I want to connect to XBOX Live with my gamertag, but it prompts this message:

    Your account has been suspended due to a problem with your payment option. Please use a different payment option or update your current information in Account Management.

    Update Profile

    Cancel


    Problem is... when I click Update Profile... it takes me to my account management screen for 2 seconds, and then goes back to the regular XBOX screen... still unconnected to Live...

    any ideas for what I should do?
    I had this happen last week. Give them a call. Your credit card attached to your live account probably expired. That is what happened to mine. You can go to Microsoft's billing website and update it there, but that causes a cluster ****. All you should need to do is call them and give them an updated credit card number or expiration date. It should be simple.

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