For general info I'll put this out there.
I was able to file my warranty claim through Sony via their Online Chat this evening. Pretty painlessly I might add. About a 10 min wait which is much easier to swallow than being on hold on the phone.
Also filed a 2nd claim with the same rep for the same issue (thumbsticks tearing) on a 2nd controller bought sperately from Amazon. Said they would honor both under 1 year warranty just have to provide proof of purchase. And pay shipping. Which kinda sucks but isnt that bad considering they can be both be shipped out together.
The blue controller is due out Tuesday if I read correctly. Perfect opportunity to pick 1 up.


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