Laptop Help--URGENT!!

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  • Peji911
    Sexiest Woman Alive!
    • Aug 2004
    • 2098

    #1

    Laptop Help--URGENT!!

    Guys,

    My g/f needs her laptop cuz she works alot this weekend and has a few essays to do. However, when she turns it on, the touchpad doesnt work nor does the keyboard--but only HALF doesnt.

    She tried manually turning it off and everything, yet nothing.

    She has an Acer Aspire.

    Anyone know how to fix this?

    Thx
    PSN: Peji911
  • shugknight
    MVP
    • Oct 2004
    • 4585

    #2
    Re: Laptop Help--URGENT!!

    Hmm.. never heard that one before. Easiest solution would be to just get another USB keyboard/mouse.

    If the mouse works, right click on My Computer --> Properties

    Click on the Hardware tab --> Device Manager

    Tell me if you see any yellow question marks.

    Comment

    • shugknight
      MVP
      • Oct 2004
      • 4585

      #3
      Re: Laptop Help--URGENT!!

      Also ask her if she has dropped it recently.. or spilled anything on it.. If she has.. well you have the answer to your problem.

      Comment

      • Peji911
        Sexiest Woman Alive!
        • Aug 2004
        • 2098

        #4
        Re: Laptop Help--URGENT!!

        Originally posted by shugknight
        Also ask her if she has dropped it recently.. or spilled anything on it.. If she has.. well you have the answer to your problem.
        thanks for replying, really appreciate that

        she hasnt dropped it, nor has she spilled anything on it...

        we;re going to check it out soon
        PSN: Peji911

        Comment

        • Holic
          All Star
          • Feb 2003
          • 6424

          #5
          Re: Laptop Help--URGENT!!

          What's the model # on the Acer?

          Like the other guy said, try another mouse/keyboard, and see if it works. Let me know, and we can go from there.

          Comment

          • Peji911
            Sexiest Woman Alive!
            • Aug 2004
            • 2098

            #6
            Re: Laptop Help--URGENT!!

            its an Aspire 3000
            PSN: Peji911

            Comment

            • Holic
              All Star
              • Feb 2003
              • 6424

              #7
              Re: Laptop Help--URGENT!!

              Try booting in safe mode; this will just load the basic Windows services and drivers. If the problem goes away I would suspect a problem driver or perhaps even program. I once had a sound card messed up by installing a database program.

              Comment

              • Peji911
                Sexiest Woman Alive!
                • Aug 2004
                • 2098

                #8
                Re: Laptop Help--URGENT!!

                OK, heres the update

                We took it to a guy and he re-installed windows so the keyboard and touchpad works.

                However, now it wont read my memory sticks, nor will it connect to the internet.

                Acer's have a button that turns orange when u click it to turn wireless on or off, but not even that.

                And this when midterms and essays are HEAVY... brutal.

                Poor girl, works for everything in life and then stupid crap like this happens.

                Anybody know what the problem is?
                PSN: Peji911

                Comment

                • Altimus
                  Chelsea, Assemble!
                  • Nov 2004
                  • 27283

                  #9
                  Re: Laptop Help--URGENT!!

                  Do you reinstall XP from the software that came with the PC or a new clean version of XP?

                  Go to control panel - system - device manager. And tell me if there are any unknown devices.

                  But as of now seems you will need to reinstall some drivers.

                  Comment

                  • Peji911
                    Sexiest Woman Alive!
                    • Aug 2004
                    • 2098

                    #10
                    Re: Laptop Help--URGENT!!

                    Originally posted by PrimeTime23
                    Do you reinstall XP from the software that came with the PC or a new clean version of XP?

                    Go to control panel - system - device manager. And tell me if there are any unknown devices.

                    But as of now seems you will need to reinstall some drivers.
                    ya, it seems as tho it recognizes nothing...

                    we're hoping we can burn all the school work she has to a cd... cuz she REALLY needs it
                    PSN: Peji911

                    Comment

                    • Altimus
                      Chelsea, Assemble!
                      • Nov 2004
                      • 27283

                      #11
                      Re: Laptop Help--URGENT!!

                      If I was you I would go on another computer and download all the drivers off www.acer.com for her computer. Burn it on CD and install them and she should be good to go.

                      Comment

                      • Holic
                        All Star
                        • Feb 2003
                        • 6424

                        #12
                        Re: Laptop Help--URGENT!!

                        Originally posted by PrimeTime23
                        If I was you I would go on another computer and download all the drivers off www.acer.com for her computer. Burn it on CD and install them and she should be good to go.
                        Yeah, definately sounds like a driver issue to me.

                        Comment

                        • Peji911
                          Sexiest Woman Alive!
                          • Aug 2004
                          • 2098

                          #13
                          Re: Laptop Help--URGENT!!

                          ya, so it was the drivers.. the guy we paid to fix it didnt friggin re-install them yet he himself asked for the recovery cds...


                          BUT, the original problem was the keyboard/touchpad not working and during the installation, it again stopped working--altho when my bro punched it, it eventually worked again...

                          frig tho, its been a waste of a day, but at least AT THE MOMENT it works
                          PSN: Peji911

                          Comment

                          • Peji911
                            Sexiest Woman Alive!
                            • Aug 2004
                            • 2098

                            #14
                            Re: Laptop Help--URGENT!!

                            FRIG, the damn computer's key and touch pads dont work again. I have no clue wtf is going on. Im losing my mind
                            PSN: Peji911

                            Comment

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