(CBS) LINCROFT, N.J. Many New Jersey residents watching the Disney Channel Tuesday morning were outraged after the family-friendly programming turned into a pornographic display.
Jennie Sherman still can't believe what happened while she was watching the show "Handy Manny" with her two twin sons.
"We were just sitting here and the screen just froze and then all of a sudden I saw very graphic pornography on the television and I scrambled to get the remote to shut it off," Sherman told CBS 2.
Sherman said she immediately recorded the X-rated graphic video on her DVR. She then e-mailed wcbstv.com to report the shocking news.
"Basically because I said my husband is not going to believe this," she said. "I was in shock, I pressed record and shut the television off."
Comcast spokesman Fred De'Andrea issued a statement regarding the incident:
At around 9:30 this morning we had an isolated issue in a local New Jersey Facility. We immediately detected the issue and it was corrected promptly...We apologize to any customer who experienced an issue this morning. We are continuing to investigate the root cause of the incident.
Comcast officials also point out this had nothing to do with the Disney Channel.
"If I was in the kitchen and not with them and this had happened, I would hit the roof I think," Sherman said.
Sherman said she contacted customer service at Comcast and they couldn't tell her if others had complained but they did credit her for a month but she said she is still afraid of turning on her television.
"I am definitely worried to put the Disney Channel on again, [or put on] Comcast again," Sherman said.
A Disney Channel spokeswoman said the company has asked Comcast for assurances that appropriate measures were taken to prevent such offensive incidents from happening again.
"We value the trust that parents have in our programming and certainly take yesterday's regrettable program disruption extremely seriously," said Disney Channel spokeswoman Karen Hobson. "Comcast has taken full responsibility for this situation, and we understand that they are currently working to determine the root cause of the incident."
Jennie Sherman still can't believe what happened while she was watching the show "Handy Manny" with her two twin sons.
"We were just sitting here and the screen just froze and then all of a sudden I saw very graphic pornography on the television and I scrambled to get the remote to shut it off," Sherman told CBS 2.
Sherman said she immediately recorded the X-rated graphic video on her DVR. She then e-mailed wcbstv.com to report the shocking news.
"Basically because I said my husband is not going to believe this," she said. "I was in shock, I pressed record and shut the television off."
Comcast spokesman Fred De'Andrea issued a statement regarding the incident:
At around 9:30 this morning we had an isolated issue in a local New Jersey Facility. We immediately detected the issue and it was corrected promptly...We apologize to any customer who experienced an issue this morning. We are continuing to investigate the root cause of the incident.
Comcast officials also point out this had nothing to do with the Disney Channel.
"If I was in the kitchen and not with them and this had happened, I would hit the roof I think," Sherman said.
Sherman said she contacted customer service at Comcast and they couldn't tell her if others had complained but they did credit her for a month but she said she is still afraid of turning on her television.
"I am definitely worried to put the Disney Channel on again, [or put on] Comcast again," Sherman said.
A Disney Channel spokeswoman said the company has asked Comcast for assurances that appropriate measures were taken to prevent such offensive incidents from happening again.
"We value the trust that parents have in our programming and certainly take yesterday's regrettable program disruption extremely seriously," said Disney Channel spokeswoman Karen Hobson. "Comcast has taken full responsibility for this situation, and we understand that they are currently working to determine the root cause of the incident."
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