Anyone have ATT Uverse TV?

[55]

Re: Anyone have ATT Uverse TV?

All cat-5 cable here. They used that by default.

[CaptainZombie]

Re: Anyone have ATT Uverse TV?

They will use existing cat-5 network if available or coax, they will probably charge you to run cat5. There are reports of problems with running the DVR box off coax, so have them do it off cat-5 if possible (easiest if you are going to have the RG* in a room with a TV). Installation can take a while too, just FYI.

* RG, Residential gateway, is what AT&T calls the "modem"

My office is in the room right next to our family room with the main TV, so can they run the cat-5 between the two rooms?

Do I have to ask the technician for the cat-5 or will they tell me? I have free installation with this, so would they still charge if they have to do anything extra with the cat-5?

[shugknight]

Re: Anyone have ATT Uverse TV?

Hey Guys, paying an arm and a leg for Comcrap.. I live in Niles, Illinois.. northern suburb of Chicago and just checked and we do have UVerse in the neighborhood, how would you rate it?

Should I switch over? Each month I'm paying almost $200 for Comcast..

[Burns11]

Re: Anyone have ATT Uverse TV?

My office is in the room right next to our family room with the main TV, so can they run the cat-5 between the two rooms?

Do I have to ask the technician for the cat-5 or will they tell me? I have free installation with this, so would they still charge if they have to do anything extra with the cat-5?

You'll have to ask, they will just use coax if available.

As far as if they will charge, depends on the installer. If he writes it up as extra and unnecessary they will likely charge (even with free install). When the installer arrives and you are showing them the office where you want the RG, tell them you've heard of issues with the DVR boxes and ask if they will run cat-5 through the wall. If they refuse or try to charge just run it yourself (it's easy). I already had cat-5 in my house (cat-6 actually) that I ran myself.

[CaptainZombie]

Re: Anyone have ATT Uverse TV?

You'll have to ask, they will just use coax if available.

As far as if they will charge, depends on the installer. If he writes it up as extra and unnecessary they will likely charge (even with free install). When the installer arrives and you are showing them the office where you want the RG, tell them you've heard of issues with the DVR boxes and ask if they will run cat-5 through the wall. If they refuse or try to charge just run it yourself (it's easy). I already had cat-5 in my house (cat-6 actually) that I ran myself.

I can run the cat-5 to the main TV no problem, but what do I do about the other 2 TV's that are upstairs? Would those just run off the coax then? Does everything need to run via cat-5 in the entire home?

[Mo]

Re: Anyone have ATT Uverse TV?

Hey Guys, paying an arm and a leg for Comcrap.. I live in Niles, Illinois.. northern suburb of Chicago and just checked and we do have UVerse in the neighborhood, how would you rate it?

Should I switch over? Each month I'm paying almost $200 for Comcast..

Get Dish. I pay 80 bucks a month. (Top 250,HD, 4 receivers) with them. You can probably get decent DSL for about 30-35 bucks. If you need home phone service, I'm sure you can bundle the DSL and phone for a decent price.

[Mo]

Re: Anyone have ATT Uverse TV?

I found the closest VRAD yesterday and it's about 1 block down the street in a neighbors backyard. Based off of Google Earth, I am about 1,000 feet from the VRAD than which is good.

How did you find out this info?


Since I'm a "Free Agent"(My 2 year commitment with Dish ended a few months ago), I'm searching if there is a better deal elsewhere.

And if I can find out if I have one of these things nearby then I can seriously consider Uverse.

[CaptainZombie]

Re: Anyone have ATT Uverse TV?

How did you find out this info?


Since I'm a "Free Agent"(My 2 year commitment with Dish ended a few months ago), I'm searching if there is a better deal elsewhere.

And if I can find out if I have one of these things nearby then I can seriously consider Uverse.

A buddy of mine found a list online of where all the VRAD's are located for my town. I drove past the VRAD the other day.

[shugknight]

Re: Anyone have ATT Uverse TV?

Get Dish. I pay 80 bucks a month. (Top 250,HD, 4 receivers) with them. You can probably get decent DSL for about 30-35 bucks. If you need home phone service, I'm sure you can bundle the DSL and phone for a decent price.

I'm only looking for Cable and Internet.. I'd like to get Dish, but I hate the interference when the weather hits..

Are you from the CHI? Why are you trying to switch up from Dish to Uverse?

[Mo]

Re: Anyone have ATT Uverse TV?

I'm only looking for Cable and Internet.. I'd like to get Dish, but I hate the interference when the weather hits..

Are you from the CHI? Why are you trying to switch up from Dish to Uverse?

Signal Outages with the weather isnt that bad. The longest it's been out is like 20 minutes, and they dont happen that often.

South Suburbs. Not really trying to switch to Uverse, but eventually I'm going to try a power move on Dish to get a better rate or another receiver, and just need to make sure uverse is a good option should things go sour.

[CaptainZombie]

Re: Anyone have ATT Uverse TV?

Signal Outages with the weather isnt that bad. The longest it's been out is like 20 minutes, and they dont happen that often.

South Suburbs. Not really trying to switch to Uverse, but eventually I'm going to try a power move on Dish to get a better rate or another receiver, and just need to make sure uverse is a good option should things go sour.

Mo, you live in Joliet? I'm out in Oak Forest. LOL!

[CaptainZombie]

Re: Anyone have ATT Uverse TV?

AT&T have some idiots working for them. The technician never showed up this morning between 9-11 a.m. I call up and they tell me that my order is stuck in the system and a tech can't pick it up to come and install the service. I just cancelled and called Comcast working out a decent deal, but not as good as what they were giving me with Uverse. Oh well, their CS has been one huge headache since last week.

[Burns11]

Re: Anyone have ATT Uverse TV?

Wow, ridiculous.

Only problem I had was AT&T wasn't going to give me the $300 rewards card they sold me with the service. They also flat out lied to me when I called.
I was told I would get $300 rewards card. I waited for a month and never heard anything about it, I goon the website and it says they can't find my account to call the rewards center. I call the rewards center and they say they can't find anything on my account about a rewards card and they can't add it to my account, customer service would have to do it. I get transferred and customer service tells me there's nothing on my account and it's the rewards center that would have to add the rewards card to my account (so one of the two is lying). I say the rewards center just told me customer service would have to add it I get put on hold. They come back and say that the rewards center told me that I wasn't eligible (not only a lie, but also calling me a liar in the process). After going back and forth saying the person I talked to when I ordered told me I was eligible, the website listed the exact same deal then and pretty much the same deal now (the reward amount was now $250), all she would respond is that I'm not eligible. I ask to speak to a manager and get put on hold. Manager picks up and we go back and forth. He keeps saying there's nothing on my account about any rewards and I'm not eligible so I start asking the question "So basically, what you are telling me, is that because someone put something into the computer wrong or told me the wrong thing, I am the one getting screwed? If the deal wasn't the same I would have hung up and just ordered online, but instead I'm just screwed out of my $300?" He brushed off that question multiple times and I just kept getting heated, so I ask to speak to his manager. He says OK, hold, then comes back and says the manager is busy and he could take my name and the manager would call withing 48 hours. 3 days later and no call, making me even angrier. I was ready to just say screw AT&T at this point and go with dish/directv and cable internet, but it would have cost me quite a bit more per month for the same service. I submit a complaint with the BBB and 3 days later I have my $300 as a credit on my account and I will keep Uverse as long as it stays cheaper.

[CaptainZombie]

Re: Anyone have ATT Uverse TV?

Wow, ridiculous.

Only problem I had was AT&T wasn't going to give me the $300 rewards card they sold me with the service. They also flat out lied to me when I called.
I was told I would get $300 rewards card. I waited for a month and never heard anything about it, I goon the website and it says they can't find my account to call the rewards center. I call the rewards center and they say they can't find anything on my account about a rewards card and they can't add it to my account, customer service would have to do it. I get transferred and customer service tells me there's nothing on my account and it's the rewards center that would have to add the rewards card to my account (so one of the two is lying). I say the rewards center just told me customer service would have to add it I get put on hold. They come back and say that the rewards center told me that I wasn't eligible (not only a lie, but also calling me a liar in the process). After going back and forth saying the person I talked to when I ordered told me I was eligible, the website listed the exact same deal then and pretty much the same deal now (the reward amount was now $250), all she would respond is that I'm not eligible. I ask to speak to a manager and get put on hold. Manager picks up and we go back and forth. He keeps saying there's nothing on my account about any rewards and I'm not eligible so I start asking the question "So basically, what you are telling me, is that because someone put something into the computer wrong or told me the wrong thing, I am the one getting screwed? If the deal wasn't the same I would have hung up and just ordered online, but instead I'm just screwed out of my $300?" He brushed off that question multiple times and I just kept getting heated, so I ask to speak to his manager. He says OK, hold, then comes back and says the manager is busy and he could take my name and the manager would call withing 48 hours. 3 days later and no call, making me even angrier. I was ready to just say screw AT&T at this point and go with dish/directv and cable internet, but it would have cost me quite a bit more per month for the same service. I submit a complaint with the BBB and 3 days later I have my $300 as a credit on my account and I will keep Uverse as long as it stays cheaper.

Damn Burns, that sounds ridiculous. Have to give you credit for sticking it out after all that. I was a bit disappointed since I used a day off from work and the price was too good to pass up......but not worth the headache in the end. Their customer service stinks imo.

[Mo]

Re: Anyone have ATT Uverse TV?

Mo, you live in Joliet? I'm out in Oak Forest. LOL!

lol, yes indeed