Slightly amusing example of Dell bureaucracy
I just got a new Dell and a week before I got it, the computer was delayed. So I called and asked for someone to give me an ETA on it. A very nice gentleman of Indian ethnicity assisted me and then offered to call me and periodically give me a status on the machine. Every other day he'd call like clockwork and give me an update, including when the shipment went out.
Anyways, after I got the CPU I got an email from him saying the ticket was closed and if he did a good job to email his manager and let him know or take a survey. I didn't want to take the survey so I sent off a brief note to his manager telling him what a good job the guy did.
So I get home from work tonight and have received the following email from his manager, LOL!!
Dear SHAUN HOUGH
Thank you for contacting customer service.
Your issue has been assigned case number xxxxxxx. This e mail is in regards to the conversation you had with us.
I just wanted to check with you if the issue was resolved to your satisfaction.
If your issue is not resolved to your satisfaction, please contact me by replying to this email.
Please include the best time for us to call you and your preferred phone numbers.
We will do our best to reach you at these times, or as soon as possible thereafter.
Thank you again for choosing Dell!
Regards,
Mahasweta Basuthakur
I just thought it was a pretty funny example of how a big company can sometimes work.
Anyways, after I got the CPU I got an email from him saying the ticket was closed and if he did a good job to email his manager and let him know or take a survey. I didn't want to take the survey so I sent off a brief note to his manager telling him what a good job the guy did.
So I get home from work tonight and have received the following email from his manager, LOL!!
Dear SHAUN HOUGH
Thank you for contacting customer service.
Your issue has been assigned case number xxxxxxx. This e mail is in regards to the conversation you had with us.
I just wanted to check with you if the issue was resolved to your satisfaction.
If your issue is not resolved to your satisfaction, please contact me by replying to this email.
Please include the best time for us to call you and your preferred phone numbers.
We will do our best to reach you at these times, or as soon as possible thereafter.
Thank you again for choosing Dell!
Regards,
Mahasweta Basuthakur
I just thought it was a pretty funny example of how a big company can sometimes work.